1. jeb1000's Avatar
    I am new to smartphones and have the 5c. A friend helped me set it up and I now tried to download the facebook app. I keeps asking if I want to open a new account and when I start to do that it says the email address I put in is already in use.

    I have fund the iphone name but now do I find the other info we put in - didn't (of course - duh) write it down?

    Tks for the help - jb
    10-13-2013 05:58 PM
  2. Just_Me_D's Avatar
    JB, do you have a Facebook account? If so, type in YOUR Facebook credentials. If you're creating a Facebook and the email address you're trying to use with it is already in use, use another one. If I misread your post, my apologies.
    10-13-2013 06:13 PM
  3. jeb1000's Avatar
    D, I only have my gmail address and the backup to that, also gmail. Why won't it take my address I use all the time? And why must I open a new account? Is this a new facebook account and, if so, I don't want another one. BTW, I am new to facebook as well. have been using computers since we made the mother boards but totally new to all this social stuff.

    Tks - jb
    10-13-2013 06:17 PM
  4. BreakingKayfabe's Avatar
    Merged thread from original thread made in 'Ask A Question' as a guest since this one has better exposure.
    10-13-2013 06:22 PM
  5. Just_Me_D's Avatar
    D, I only have my gmail address and the backup to that, also gmail. Why won't it take my address I use all the time? And why must I open a new account? Is this a new facebook account and, if so, I don't want another one. BTW, I am new to facebook as well. have been using computers since we made the mother boards but totally new to all this social stuff.

    Tks - jb

    JB, I'm a bit confused. Are you trying to set up Facebook for the very FIRST time? If so, then all you should have to do is type in your name and email address and a password you'd like to use to login to Facebook.

    I get the feeling, however, that you and your friend have already set up a Facebook account, and that could be the reason it is telling you that the email you're entering in what I assume is the new account set up section, is already in use. If you can remember the password you used, just enter the gmail account you're referring to and the password you created for Facebook in the regular login section.
    10-13-2013 06:35 PM
  6. jeb1000's Avatar
    D, tried again with search in apps and got to facebook app - to download, it asks for apple username and passwork - this is the info I didn't write down when we set the phone up. How do I get/change that info? - jb
    10-13-2013 06:37 PM
  7. jeb1000's Avatar
    Yup - already have a facebook account. Was trying to transfer photos from my phone to facebook and somehow have it screwed up. If I already have a facebook account, do I need the app? - jb
    10-13-2013 06:41 PM
  8. BreakingKayfabe's Avatar
    You forgot the password to your Apple ID. Go here to get a new password since you already know the email associated with the username.

    https://iforgot.apple.com/password/verify/appleid
    10-13-2013 07:05 PM
  9. jeb1000's Avatar
    You forgot the password to your Apple ID. Go here to get a new password since you already know the email associated with the username.

    https://iforgot.apple.com/password/verify/appleid
    Thank you, Sir - and I figured out how to get photos to my facebook page. Created a problem when none existed. - jb
    10-13-2013 07:08 PM
  10. BreakingKayfabe's Avatar
    Thank you, Sir - and I figured out how to get photos to my facebook page. Created a problem when none existed. - jb
    Glad you got it resolved.

    Welcome to iMore, Jeb.
    10-13-2013 07:19 PM

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