08-14-2016 09:14 PM
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  1. gracespe's Avatar
    gracespe
    Hi guys!
    I need help because I want to downgrade my ICloud storage to the free 5 G and I have been trying to do so , unsuccessfully, for several days.
    I follow the prompts but when I reach the end, when I have only to press the DONE button... I am unable to do so because it is unresponsive
    Some ideas as to what should I do?
    09-25-2012 11:48 AM
  2. grcgrc's Avatar
    grcgrc
    Same thing here, the DONE button is greyed out. It's only letting me go from the 25GB to the 10 GB.

    Any clues?
    gracespe likes this.
    09-26-2012 08:44 AM
  3. Dahlen's Avatar
    Dahlen
    Have you tried it since? Just worked fine fore me.
    09-27-2012 10:22 PM
  4. gracespe's Avatar
    gracespe
    i have tried 4567890 times...unsccessfully
    10-03-2012 04:56 AM
  5. Alli's Avatar
    Alli
    Are you using more than 5 GB? If so, you won't be able to downgrade.
    10-03-2012 07:20 AM
  7. ledzeppelin03's Avatar
    ledzeppelin03
    Originally Posted by Alli
    Are you using more than 5 GB? If so, you won't be able to downgrade.
    I'm having the same problem and I'm using less than 5 GB but I'm still unable to downgrade. Does anyone have any idea how to fix this?
    08-14-2016 08:30 PM
  8. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    I've never purchased extra storage space in iCloud. I've been able to stay under 5 gb for years. So I don't really know. Maybe this info will help:
    https://support.apple.com/en-us/HT201318
    08-14-2016 09:14 PM
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