iPhone 7 Plus — can make calls, but neither party can hear the other. Why?

[MB64]

My son is having issues with his iPhone 7 Plus. He can make calls but he cant hear the caller and the caller cant hear him as well. Anyone experienced similar issues like that before?

 

[parker5011]

My son is having issues with his iPhone 7 Plus. He can make calls but he cant hear the caller and the caller cant hear him as well. Anyone experienced similar issues like that before?

This has happened to me before. Do a hard reset on the phone (hold power button+volume down button) at the same time till phone goes black. Give it a sec and then hold power button down if  logo doesn’t show up.

 

[MB64]

I’ll try it right now. Thank you. He said he did that but I doubt it

 

[MB64]

That didn’t work

 

[Just_Me_D]

My son is having issues with his iPhone 7 Plus. He can make calls but he cant hear the caller and the caller cant hear him as well. Anyone experienced similar issues like that before?

Is the device connected to a nearby Bluetooth headset or Bluetooth devices?

 

[MB64]

I don’t believe so. Bluetooth is turned off. He’s not home right now so I’ll double check when he returns

 

[MB64]

Ok, so he’s out of the house, told him to turn off Bluetooth and call me and still nothing

 

[Just_Me_D]

Ok, so he’s out of the house, told him to turn off Bluetooth and call me and still nothing

To be sure to cover all bases, have him contact his wireless provider to troubleshoot from its end, just in case. Secondly, I’d select the “reset Network Settings” option in the iPhone’s settings, if you haven’t already. If that doesn’t help, I’d select the “reset all settings” option, and if that doesn’t help, start from scratch. Put the device in recovery, connect it to your computer, have iTunes or Finder install a fresh copy of the latest iOS version and then set it up as a new device.

If that doesn’t solve the problem then it’s tome to reach out to Apple Support.

 

[MB64]

Ok thank you. I’ll have him go through those steps when he returns

 

[Annie_M]

One other thought- could it be that the carrier settings need updating?

 

[MB64]

Just did a network reset. But it’s weird that this screen shows the following:
WIFI shows off buts it’s actually turned.

 

[MB64]

And also when making a call the speaker icon shows it’s faded out: