[Annie_M]

I know that when I see a subject like this, I immediately grow suspicious that the OP is a crook or not on the up and up. I can assure you, that this is not the case for this situation.

Background: my cousin, who is not AT ALL technologically inclined, had an iPhone about 5 or 6 years ago. Then she switched to a Samsung Android and then most recently, to a Pixel.

For a variety of reasons, she has decided to come back to an iPhone. She's full of confusion and questions, and I'm trying to help her figure all of this out.

I have two questions:

1. Since she cannot remember her Apple ID or security questions, and since it's been well over 5 years, is it ok for her to set up another Apple ID and security questions?
2. She is using the same phone number that she had when she had her last iPhone. Will that be an issue?

[Seneca09]

I know that when I see a subject like this, I immediately grow suspicious that the OP is a crook or not on the up and up. I can assure you, that this is not the case for this situation.

Background: my cousin, who is not AT ALL technologically inclined, had an iPhone about 5 or 6 years ago. Then she switched to a Samsung Android and then most recently, to a Pixel.

For a variety of reasons, she has decided to come back to an iPhone. She's full of confusion and questions, and I'm trying to help her figure all of this out.

I have two questions:

1. Since she cannot remember her Apple ID or security questions, and since it's been well over 5 years, is it ok for her to set up another Apple ID and security questions?
2. She is using the same phone number that she had when she had her last iPhone. Will that be an issue?

Yes, all she would have to do is setup a completely new email address and a new password. She can use outlook, gmail or yahoo for example. The security questions will be asked again and she can choose and input the answers. Her phone number will not affect the new process and she will be good to go!

[Lee_Bo]

I have two questions:

1. Since she cannot remember her Apple ID or security questions, and since it's been well over 5 years, is it ok for her to set up another Apple ID and security questions?
2. She is using the same phone number that she had when she had her last iPhone. Will that be an issue?

1. Yes
2. No


Oh, and tell your cousin to give the device back to whoever they stole it from.

Oh, sorry. That was just my automatic reply to the topic thread. :-)

[Annie_M]

I expected as much!

[Annie_M]

Yes, all she would have to do is setup a completely new email address and a new password. She can use outlook, gmail or yahoo for example. The security questions will be asked again and she can choose and input the answers. Her phone number will not affect the new process and she will be good to go!

Thank you!!!!

[Golfdriver97]

She didn't have any music or movies that she bought on the other account? That would be the only downside to setting up a new account.

[Lee_Bo]

She didn't have any music or movies that she bought on the other account? That would be the only downside to setting up a new account.

I have over 100 movies in my collection.

[Golfdriver97]

I have over 100 movies in my collection.

Not as many movies, but a fair amount of cash in music for me.

[Annie_M]

I highly doubt it, but I'll double check with her! Thanks for the tip!

[LewisH95]

From your Apple ID account page
Go to your Apple ID account page and click Forgot Apple ID or password.
When you're asked to enter your Apple ID, click "If you forgot your Apple ID", and you can look it up.
Enter your first name, last name, and email address.

[Annie_M]

Thanks! My cousin was coming from a Google Pixel back to an iPhone. At the time I posted this, she hadn't had an iOS device for several years. Luckily, she has it all sorted out now, but that's definitely good information for others.