I have an iPhone X and I love love love it. But it's been acting odd lately. A few times it's powered off completely and I couldn't get it back on. Then after 10/20/30 minutes it would just turn back on after leaving it plugged in. The screen would intermittently become unresponsive to my touch. Sometimes it was just a few seconds and other times I'd have to power cycle.
I had also dropped my phone a few months back resulting in a small corner crack on the bottom that over time spread into a long single hairline crack across the back. My issues were taking place prior to this though, so it's likely unrelated.
I eventually grew tired of the issues and wanted to get it resolved before my AppleCare+ expired. So I set an appointment with the GeniusBar.
Coming from the wireless world I knew that physical damage will always supersede any other issues. In other words, just because my issues had NOTHING to do with the physical damage...because of the physical damage, I was prepared to pay the $99 replacement price.
I was pleasantly surprised when the GeniusBar rep advised me that he would not be charging me for my replacement as the system didn't recognize the crack as having to do with my issues and when he notated the crack it didn't recommend charging me. We agreed not to question this and proceed lol.
So thank you Apple! I got my X replaced under warranty, not using one of my two AppleCare+ claims, for FREE! I was extremely excited!
Back into the case this new baby goes. I haven't dropped/cracked a phone in over 10 years. Rather not make it a habit going forward!
I had also dropped my phone a few months back resulting in a small corner crack on the bottom that over time spread into a long single hairline crack across the back. My issues were taking place prior to this though, so it's likely unrelated.
I eventually grew tired of the issues and wanted to get it resolved before my AppleCare+ expired. So I set an appointment with the GeniusBar.
Coming from the wireless world I knew that physical damage will always supersede any other issues. In other words, just because my issues had NOTHING to do with the physical damage...because of the physical damage, I was prepared to pay the $99 replacement price.
I was pleasantly surprised when the GeniusBar rep advised me that he would not be charging me for my replacement as the system didn't recognize the crack as having to do with my issues and when he notated the crack it didn't recommend charging me. We agreed not to question this and proceed lol.
So thank you Apple! I got my X replaced under warranty, not using one of my two AppleCare+ claims, for FREE! I was extremely excited!
Back into the case this new baby goes. I haven't dropped/cracked a phone in over 10 years. Rather not make it a habit going forward!