View Poll Results: Have you seen such "drops"

Voters
2. You may not vote on this poll
  • Yes

    1 50.00%
  • No

    1 50.00%
  • iCloud is my primary provider, so I won't know

    0 0%
  1. kwright817's Avatar
    Normally I appreciate Apple's approach to privacy and protecting the customer, but in 2018 to still be straight up blocking email that they believe is spam without the any customer notification isn't that.

    iCloud Mail STILL Silently Rejecting Mail-screen-shot-2018-09-15-7.55.31-pm.jpg

    Now for the context: I like many forward my mail from Gmail to my iCloud mail account to take advantage of IOS Mail push notifications and to serve as a backup should Gmail flake out and delete my mail. It usually works well, until it doesn't.

    Yesterday I noticed this message in my Gmail box. The time stamp is exactly the same as an important email notice from my bank that was just below in my Gmail inbox. Checked iCloud, just to be sure, and the bank's email is nowhere to be found. A quick search of my Gmail account revealed that I had 4-5 of these notices. All of those matched timestamps of messages in Gmail's spam folder, so ok, no loss.

    Again, I appreciate Apple trying to protect me, but why not just place it in my Spam folder so I can decide?
    09-16-2018 03:12 PM
  2. Just_Me_D's Avatar
    Thus far, it hasn't been a problem for me and in regard to SPAM filters in general, I've yet to find one that gets it right EVERY time.
    09-16-2018 04:39 PM
  3. kwright817's Avatar
    Thus far, it hasn't been a problem for me and in regard to SPAM filters in general, I've yet to find one that gets it right EVERY time.
    Thanks for the feedback. I guess that is part of my point. If they would simply place suspected spam in the spam folder then the user can catch the false positives since, as you note, none are 100% accurate, then I'd not have an issue. But simply dropping the message with no user notification is my concern, particularly for those who use iCloud as their primary email provider; they don't know what they don't know and can't correct the issue.

    Speaking of correcting the issue, I can't even do that by telling iCloud that it was wrong and that the message was legit other then by sending a message to the iCloud Postmaster, which I did, only to get the expected "we have received your message and will not contact you unless we have further questions" message. So, unless the Postmaster decides to whitelist my bank as a result of my sending the headers, since I can't even do it for my account, i'll never get these account alerts directly.

    For now, my temporary solution is either forward those rejection notifications to my iCloud account or try another provider. I am doing both.
    09-16-2018 05:10 PM
  4. Just_Me_D's Avatar
    Thanks for the feedback. I guess that is part of my point. If they would simply place suspected spam in the spam folder then the user can catch the false positives since, as you note, none are 100% accurate, then I'd not have an issue. But simply dropping the message with no user notification is my concern, particularly for those who use iCloud as their primary email provider; they don't know what they don't know and can't correct the issue.

    Speaking of correcting the issue, I can't even do that by telling iCloud that it was wrong and that the message was legit other then by sending a message to the iCloud Postmaster, which I did, only to get the expected "we have received your message and will not contact you unless we have further questions" message. So, unless the Postmaster decides to whitelist my bank as a result of my sending the headers, since I can't even do it for my account, i'll never get these account alerts directly.

    For now, my temporary solution is either forward those rejection notifications to my iCloud account or try another provider. I am doing both.
    I get SPAM via my iCloud account on occasion, but they've always appeared in my iCloud Junk folder.
    09-16-2018 05:14 PM
  5. kwright817's Avatar
    I get SPAM via my iCloud account on occasion, but they've always appeared in my iCloud Junk folder.
    As do I, in most cases. In fact, I had 5 other rejection notifications from Google when they attempted to forward messages in my Gmail inbox. In each of those cases, they were also caught by Gmail's spam filter and properly placed in the spam folder. Rather than doing that, iCloud Mail simply rejected the messages outright.

    Now, I am also aware that the action of forwarding a message may be affecting whether a message is rejected, but the fact is they are still rejecting messages without user notification. Here is Apple's policy as referenced in the rejection message: https://support.apple.com/en-us/HT204137

    Again, I appreciate Apple's stance on privacy. I simply intended for this to be both a PSA that the issue from years ago may be persisting and to open a discussion. Nothing more on iMore (see what I did there) Lol?
    09-16-2018 05:34 PM

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