1. Khizer Hayat2's Avatar
    Hi there,

    I just updated my iPhone 6S to iOS 11 on 20th September 2017, due to heating issues I reset all the settings. So after that I set the passcode again but unluckily my iphone didn't recognized that and after a few attempts it is disabled now.

    I tried to connect to itunes and it is not recognizing my device. The I started that in recovery mode to restore, itunes said you need to download ios software which it did, but after extracting software it doesn't work with error 3503.

    I am backing up my device to itunes and now I cannot erase it from icloud as it says device is offline.

    Please help me in this regard.

    Thank you
    09-25-2017 08:30 AM
  2. pkcable's Avatar
    Reading this support post I'm thinking you MIGHT need to turn off "find my iPhone"

    https://discussions.apple.com/thread...art=0&tstart=0

    WORSTCASE if you can't manage to resolve this yourself you may need Apple's help, you can get them here.....

    https://support.apple.com/en-us/HT201232

    (Note: There ARE numbers for many countries so in case you are not in North America you should still be able to call)
    Khizer Hayat2 and Sherry_B like this.
    09-25-2017 09:03 AM

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