1. iMore Question's Avatar
    There is no help by phone and there sure is no help by computer, how can I actually get some real help?
    06-20-2016 11:26 AM
  2. Rob Phillips's Avatar
    Welcome to iMore! We aren't directly affiliated with Apple but I've always had really good luck with Apple Support. Depending on your location I might suggest visiting an Apple Store to have your issue resolved.

    Maybe there's something we can do to help. What sort of trouble are you having?
    06-20-2016 11:38 AM
  3. Annie_i6s's Avatar
    I had really good luck a couple of months ago with Apple Support. I went to apple.com and clicked on support. I was hoping to find an online chat, which I did by scrolling down to the bottom of the page, and clicking on a blue button that says "get support". I started out with a live chat, and then they ended up requesting my phone number and calling me. They were awesome and incredibly PATIENT.

    If you're close to an Apple Store, they are really helpful as well. It's best to make an appointment at the genius bar, but there have been times when I've just popped in and asked a question.

    And of course, people here are very helpful as well.

    Good luck!
    Last edited by Annie_i6s; 06-20-2016 at 11:48 AM. Reason: Forgot something
    libra89 likes this.
    06-20-2016 11:46 AM
  4. mayconvert's Avatar
    maybe check on apple.com on the SUPPORT tab?
    or maybe get the SUPPORT phone number off that tab?
    800-APL-CARE
    or maybe google your issue.
    Speedygi likes this.
    06-22-2016 01:21 AM

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