Re: How can I actually get some help from Apple? It seems to send us in circles and does not work
I had really good luck a couple of months ago with Apple Support. I went to apple.com and clicked on support. I was hoping to find an online chat, which I did by scrolling down to the bottom of the page, and clicking on a blue button that says "get support". I started out with a live chat, and then they ended up requesting my phone number and calling me. They were awesome and incredibly PATIENT.
If you're close to an Apple Store, they are really helpful as well. It's best to make an appointment at the genius bar, but there have been times when I've just popped in and asked a question.
And of course, people here are very helpful as well.
Good luck!