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05-14-2016 06:10 AM
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  1. iMore Question's Avatar
    iMore Question
    whenever i hold my phone near my ear, it won't automatically off like it use to & sometimes it's accidentally press hold when my ear touch the screen.
    05-14-2016 03:20 AM

  2.  Rob Phillips said: May 14 2016 | 6:10 am EDT Best Answer

    Welcome to iMore! It's either a software glitch or an issue with the proximity sensor. Try resetting your device by holding the power button and home button down simultaneously until you see the Apple boot logo. If the problem persists contact Apple Support or take your phone into an Apple Store.
    You may also want to try erasing your device and restoring.
  3. Rob Phillips's Avatar
    Rob Phillips
    Welcome to iMore! It's either a software glitch or an issue with the proximity sensor. Try resetting your device by holding the power button and home button down simultaneously until you see the Apple boot logo. If the problem persists contact Apple Support or take your phone into an Apple Store.
    You may also want to try erasing your device and restoring.
    05-14-2016 06:10 AM
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