1. iMore Question's Avatar
    /Users/heatherslater1/Desktop/Screen Shot 2016-04-18 at 21.31.54.png
    04-18-2016 04:35 PM
  2. Sherry_B's Avatar
    Welcome to iMore

    What computer (OS?) and what Apple device (iPhone, iPad, iPod etc?). Are you trying to do this via the installed iCloud software? Are you receiving an error code of some sort? We need a lot more information from you.
    04-18-2016 06:29 PM

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