03-21-2016 10:03 AM
tools
  1. iMore Question's Avatar
    iMore Question
    screen came up to enter password, would not allow password and could not get screen to change, screen went black and cannot tell if on, off, or ?
    03-20-2016 08:05 PM
  2. iAppleDoYou's Avatar
    iAppleDoYou
    First step place the iPhone in charge for about 5-10 minutes just in case its a battery issue. Second, try a RESET (does NOT delete anything) where you press and hold both the home and power button for about 15 seconds. If still nothing on the screen, you can try putting your iPhone into recovery mode (this will do a RESTORE which does delete everything and requires a computer with iTunes on it).
    03-20-2016 11:44 PM
  3. Sherry_B's Avatar
    Sherry_B
    Ambassador
    Welcome to iMore!

    If after charging the phone you're still getting a black screen, follow this official guide from Apple; https://support.apple.com/en-us/HT201412
    03-21-2016 10:03 AM
« I am not able to back up app on my iPad after 9.0.1 ios update. I want to take the backup of a single app, how can I do this? | How can I reset my password? »

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