1. iMore Question's Avatar
    why is my iPhone not responding to my PIN, nor thumb access?
    01-20-2016 03:20 AM
  2. Rob Phillips's Avatar
    Welcome to iMore! Are you getting a message for your phone stating that you've entered an incorrect passcode or is your phone acting like it's frozen up? Ether way, reset your device by holding the power button and home button down simultaneously until you see the Apple boot logo.
    If you're still having issues, a device restore through iTunes is in order. This Apple Support article will help you with the process: https://support.apple.com/en-us/HT204306
    01-20-2016 06:33 AM

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