1. iMore Question's Avatar
    now i can't sign in with my thumb print either. how can I find my password I think it filled out the password on its own with my thumb print???? help
    12-22-2015 12:31 PM
  2. Just_Me_D's Avatar
    If you can't get TouchID to recognize your fingerprint and you can't recall the passcode, you are going to have to connect the device to your computer and restore it via iTunes. There's no way around it. If the iCloud Activation lock is enabled, you will need to recall the associated passcode to be able to use the device after it has been restored. If you can't recall that passcode either, there's nothing any of us can do for you.
    12-22-2015 07:54 PM

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