1. iMore Question's Avatar
    client advised that they had called me but my phone went directly to voice mail and I did not hear it ring.
    12-07-2015 01:49 PM
  2. crowordove said: Best Answer

    Hey there!

    Off hand it sounds like you may have Do Not Disturbed turned on. If you swipe up from the bottom of the screen and the crescent moon icon is highlighted as it is in the photo tap it to turn it off. By default, if it is on, whenever a call comes in with the screen off the call will be automatically sent to voicemail as it is ignored. All notifications will also cease. If an individual calls twice within a short period of time it will allow it to come through as it is deemed an emergency. So if it is intentionally on its great! When it's on accidentally not so much...

    Hope that helps!Phone not ringing goes directly to voice mail, what can I do?-imageuploadedbyimore-forums1449552019.355303.jpg
  3. crowordove's Avatar
    Hey there!

    Off hand it sounds like you may have Do Not Disturbed turned on. If you swipe up from the bottom of the screen and the crescent moon icon is highlighted as it is in the photo tap it to turn it off. By default, if it is on, whenever a call comes in with the screen off the call will be automatically sent to voicemail as it is ignored. All notifications will also cease. If an individual calls twice within a short period of time it will allow it to come through as it is deemed an emergency. So if it is intentionally on its great! When it's on accidentally not so much...

    Hope that helps!Click image for larger version. 

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    12-08-2015 12:25 AM
  4. Rob Phillips's Avatar
    client advised that they had called me but my phone went directly to voice mail and I did not hear it ring.
    Welcome to iMore! It could just be that your phone didn't have a good signal when your client called Do Not Disturb will keep your phone from ringing when someone calls (depending on your settings) but the caller will still hear the ringing; it won't go directly to voicemail.
    Have you tried calling yourself from another phone? What happens?
    12-08-2015 05:50 AM

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