1. iMore Question's Avatar
    unable to download ios update on my new iPhone 5s
    11-16-2015 05:17 AM
  2. Matt-B's Avatar
    Does the download just timeout? Does your 5s have some free space? I had issues updating a phone recently that was caused by an issue with my ISP - I switched to the google DNS server to resolve it. I doubt that's what's affecting you, but it might be some sort of network problem. Maybe you could try again tomorrow or you could try updating it via iTunes.

    Whatever you do, make sure you have a backup first!
    11-16-2015 05:34 AM
  3. Rob Phillips's Avatar
    unable to download ios update on my new iPhone 5s
    Welcome to iMore! Make sure you have enough storage space left on your device by going to Settings > General > Storage > Storage & iCloud Usage. Keep in mind, if you try to download and install an iOS update over the air and don't have enough available storage you should be getting a message indicating a lock of available space.

    Why am I unable to download the iOS update on my phone?-jpeg-image-bc62bb8aaf6e-1.jpeg

    Regardless, your best option may be to connect to iTunes and update your iPhone that say. Here's an Apple Support article to walk you through the process: https://support.apple.com/en-us/HT204204
    11-16-2015 06:29 AM

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