1. iMore Question's Avatar
    Why is screen dark? Totally non responsive.
    10-25-2015 07:27 PM
  2. Rob Phillips said: Best Answer

    Why is screen dark? Totally non responsive.
    Welcome to iMore! First you'll want to soft reset your device. To perform a soft reset, hold both the power button and home button down until you see the Apple boot logo. If that doesn't work then try running a recovery. I recommend setting it up as a new device as it provides the cleanest installation. If you're still experiencing issues, take your phone into an Apple Store or contact Apple Support. Good luck!
  3. shannonhood's Avatar
    try a hard reset?
    10-25-2015 07:28 PM
  4. Rob Phillips's Avatar
    Why is screen dark? Totally non responsive.
    Welcome to iMore! First you'll want to soft reset your device. To perform a soft reset, hold both the power button and home button down until you see the Apple boot logo. If that doesn't work then try running a recovery. I recommend setting it up as a new device as it provides the cleanest installation. If you're still experiencing issues, take your phone into an Apple Store or contact Apple Support. Good luck!
    10-25-2015 09:08 PM

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