Why is my screen dark?

[iMore Question]

My phone is dark.

Why is screen dark? Totally non responsive.

 

[shannonhood]

Re: My phone is dark.

try a hard reset?

 

[Rob Phillips]

Re: My phone is dark.

Why is screen dark? Totally non responsive.

Welcome to iMore! First you'll want to soft reset your device. To perform a soft reset, hold both the power button and home button down until you see the Apple boot logo. If that doesn't work then try running a recovery. I recommend setting it up as a new device as it provides the cleanest installation. If you're still experiencing issues, take your phone into an Apple Store or [URL="https://forums.imore.com/e?link=https%3A%2F%2Fapple.sjv.io%2Fc%2F221109%2F473657%2F7613%3FsubId1%3DUUimUvbUpU2635362%26subId2%3Dvbim%26u%3Dhttps%253A%252F%252Fwww.apple.com%252Fsupport%252F%26ourl%3Dhttps%253A%252F%252Fwww.apple.com%252Fsupport%252F%253Fafid%253Dp239%25257C159229%2526cid%253Daos-us-aff-ir%2526subId1%253DUUimUvbUpU2635362%2526subId2%253Dvbim%2522&token=IV1NL86s]contact Apple Support[/URL]. Good luck!