10-25-2015 10:28 AM
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  1. iMore Question's Avatar
    iMore Question
    when i try to use my phone the screen has pink lines on it and starts going black and the keyboard on it wont work and freezes up and i have to keep turning it off and on to use it and make a call or send a text im not sure what the problem is or why it keeps doing this but i need help to figure out how to fix this problem..
    10-25-2015 09:10 AM

  2.  Rob Phillips said: Oct 25 2015 | 10:28 am EDT Best Answer

    Welcome to iMore! I recommend restoring your phone and setting it up as a new device. You can also restore from a backup if you prefer. Instructions are here.

    If that doesn't work I would take it into an Apple Store. It could be a hardware issue.
  3. Rob Phillips's Avatar
    Rob Phillips
    Welcome to iMore! I recommend restoring your phone and setting it up as a new device. You can also restore from a backup if you prefer. Instructions are here.

    If that doesn't work I would take it into an Apple Store. It could be a hardware issue.
    10-25-2015 10:28 AM
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