1. Rasila's Avatar
    my phone is locked and is is asking for a pass cord. but my touch dose not recognize my finger prints
    10-21-2015 05:57 AM
  2. Rob Phillips's Avatar
    Welcome to iMore! Do a soft reset and then try again. To perform a soft reset, hold both the power button and home button down until you see the Apple boot logo. Once your device restarts try logging in again. It should work now. If not let us know.


    Sent from my iPhone 6s Plus using Tapatalk
    10-21-2015 06:00 AM
  3. Bigeric23's Avatar
    Once you restart the device, you'll have to enter your passcode.
    10-21-2015 08:06 AM

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