1. kwp217's Avatar
    I'm having the same problem. My 6 plus is just stuck on the Apple screen with the line going across for hours. I can't shut the phone off. When I do a reset it goes to "Slide to upgrade" then I enter my pin and back to the Apple logo with the line underneath. I'm highly PISSED!
    09-17-2015 10:11 AM
  2. annaston's Avatar
    I had the same thing happen (screen freezing on 'slide to upgrade') and spent *hours* yesterday trying to fix it and *hours* today on the phone with Apple Care. Finally have the phone back after doing the following:

    1) Hold both buttons down and plug phone into computer
    2) Continue holding down the Home button until you see the Apple logo and then the iTunes cord
    3) Once the phone was in Recovery Mode, choose the option to recover it *AS A NEW PHONE* and NOT from your last backup (this was the key for me!)
    4) Once your phone has been recovered as a new phone, THEN you can restore backup.

    Hope this helps if anyone else is having the same problem!
    09-17-2015 12:01 PM
  3. swingfire912's Avatar
    i have exactly the same problem, so i called apple store to see what's the problem and they told me to go to their store to fix it. But i will try the solution that u guys post it and i hope it will work.
    09-17-2015 12:20 PM
  4. adcstroke's Avatar
    Yeah, i updated from 7.1.2 and have the same problem "slide to upgrade" and touch doesnt work
    09-17-2015 01:07 PM
  5. Mike7's Avatar
    I have an iPhone 5s and I already had my phone updated to the newest version before iOS 9 which was iOS 8.4.1 and I still got the "slide to update" freeze. I've restarted my phone multiple times and didn't backup my phone's data so I don't want to get it in factory restore mode... Are there any other solutions?
    Navi Dhaliwal likes this.
    09-17-2015 01:10 PM
  6. turtleswillrule's Avatar
    There hasn't been any solutions that doesn't involve wiping your phone, I didn't back mine up either and losing 2 months of family trip photos and friend's number and conversations isn't an ideal solution.
    christinap00 likes this.
    09-17-2015 01:31 PM
  7. IOS 9sucks's Avatar
    umm this happens to most old devices so we need to either goto an apple store or wait for 9.1
    09-17-2015 02:40 PM
  8. christinap00's Avatar
    So, what are people with no access to a computer or apple store supposed to do?
    09-17-2015 03:09 PM
  9. apoulter's Avatar
    What can I do to resolve the above and get my phone to work?
    09-17-2015 03:34 PM
  10. BreakingKayfabe's Avatar
    09-17-2015 04:12 PM
  11. adcstroke's Avatar
    Finally!!!!!

    I have the same problem on my ipad mini 3

    I just downloaded ios 8.4.1 followed the steps and problem solved.....

    Thanks.
    09-17-2015 05:03 PM
  12. Chloe Clydesdale's Avatar
    The exact same thing happened to me!! so worried
    09-17-2015 05:14 PM
  13. Peligro911's Avatar
    The exact same thing happened to me!! so worried
    were you on ios 7 before also?
    09-17-2015 05:46 PM
  14. Astrid Petersen's Avatar
    How long did that take?
    09-17-2015 07:38 PM
  15. Sam Dohuki's Avatar
    After I had done the update for ios9 I had clicked on 'enable location services' and the screen went white and said 'slide to upgrade but it won't let me slide the screen across and I'm worried something has happened to my phone because of the update
    09-17-2015 07:42 PM
  16. nadais's Avatar
    I did that I restored as a new phone and was working completely fine, then when i went to restore backup it came up AGAIN I'm officially pissed. going to try downgrading now.
    09-17-2015 08:44 PM
  17. edmartrox's Avatar
    I'm having the same problem on my IPAD slide to upgrade back to passcode then to slide to upgrade back to passcode
    over & over. Have done hard reset several times and same thing. I need it for work tomorrow.
    09-17-2015 09:13 PM
  18. Sonartech08's Avatar
    For Step 1, you say back up your pictures that we should be able to do so but i don't see how. How?? Any instructions on how you were able to do it>?

    Thanks.
    09-17-2015 09:22 PM
  19. Andy Besing's Avatar
    do you hit the control key as soon as the iphone starts booting?
    09-17-2015 10:47 PM
  20. mickitaly's Avatar
    Someone can upload the 8.4.1.ispw for iphone 4s please? I am trying since yesterday, but the download goes stuck after some hours...
    09-18-2015 08:56 AM
  21. Navi Dhaliwal's Avatar
    The same thing happened to me and my mom her IPhone 5 and my IPad 4 I found that u have to go on iTunes (Laptop or computer) and cancell the update. If that doesn't work go to the Apple Store.
    09-18-2015 09:32 AM
  22. Navi Dhaliwal's Avatar
    The same thing happened to me and my mom I found that u have to go to iTunes and cancell the update if that doesn't work it's always good to go to the Apple Store
    09-18-2015 09:34 AM
  23. DonaldT's Avatar
    I had the same thing happen (screen freezing on 'slide to upgrade') and spent *hours* yesterday trying to fix it and *hours* today on the phone with Apple Care. Finally have the phone back after doing the following:

    1) Hold both buttons down and plug phone into computer
    2) Continue holding down the Home button until you see the Apple logo and then the iTunes cord
    3) Once the phone was in Recovery Mode, choose the option to recover it *AS A NEW PHONE* and NOT from your last backup (this was the key for me!)
    4) Once your phone has been recovered as a new phone, THEN you can restore backup.

    Hope this helps if anyone else is having the same problem!

    I just want to say that ^THIS^ is what I did to save my son's iPhone 5C when he used a backup and got the "Slide to upgrade", and it worked for us. Hopefully it will work for you as well.
    09-18-2015 10:13 AM
  24. DonaldT's Avatar
    For Step 1, you say back up your pictures that we should be able to do so but i don't see how. How?? Any instructions on how you were able to do it>?

    Thanks.
    I was able to get the photos off my sons phone by using the ImageCapture app on a Mac. If you have a Mac, you should already have that app. If it's not right in your applications folder, it might be in the utilities folder inside your applications folder.
    09-18-2015 10:22 AM
  25. Shivesh Singh's Avatar
    After getting the dead white screen with the "slide to upgrade " never sliding option , read many posts and tried to connect through itunes and restore but it is throwing error at itunes --> " go to icloud settings on your iphone and turn off find my iphone before restoring your iphone" i opened icloud and completely clueless how to turn off find my iphone application. i have 5s 16gb . , how to proceed from here , please help !
    09-18-2015 12:11 PM
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