08-13-2015 11:35 AM
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  1. iMore Question's Avatar
    iMore Question
    Originally, some apps were purchased under [redacted] My husband changed his email to [redacted] where other apps were purchased. When I try to backup my phone in order to upload my new phone, I keep getting stuck at the email/password question.
    Last edited by Just_Me_D; 08-13-2015 at 11:32 AM.
    08-13-2015 10:43 AM
  2. Just_Me_D's Avatar
    Just_Me_D
    Originally Posted by iMore Question
    Originally, some apps were purchased under [redacted] My husband changed his email to [redacted] where other apps were purchased. When I try to backup my phone in order to upload my new phone, I keep getting stuck at the email/password question.
    You should have no problems backing up your iPhone, and then restoring it to a new iPhone. Having said that, you may need to know both usernames in order to restore 'all' of the apps onto the new device, especially those that have been updated. If you know the passcode to one of the Apple IDs then only the apps purchased under that Apple ID will be installed and/or updated.
    08-13-2015 11:35 AM
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