Why have my text message notification sounds stopped working?

[iMore Question]

Failure to playText Tone

I bought a special tone for my incoming text messaging and have used it successfully for the last few month. For whatever reason, it has stopped working and I only get a
"ding" sound for an incoming text. I have checked everything I can think of and what other people have suggested. The text tone shows up in settings, but will not play when receiving a text. Can you help? Please

 

[Ledsteplin]

Re: Failure to playText Tone

Is it in your purchased list? Maybe it got deleted and needs downloading again. Try a hard reset. Maybe someone else can help more.

 

[Gabi60]

Re: Failure to playText Tone

It did got deleted bu my husband who was trying to help me originally. Thank you for your response. I very much appreciate it