1. Chrisy's Avatar
    Have you tried talking to either of the credit card companies to try to get the charges straightened out? They may be able to remove one of the charges because it was made in error.


    Sent from my iPhone 5s using Tapatalk
    Yes and they cannot. They said I would have to wait until they all posted. But I am sure Apple will fix it and from what they said the charges *should not post.

    All I do now is wait.

    The only reason I called was because I was concerned the stress or whatever small crack would get worse.
    11-11-2013 08:50 AM
  2. EauRouge's Avatar
    Just goes to show no matter how good customer service can be over the phone, NOTHING beats heading into a brick and mortar store to get any issue sorted out.

    Hope it turns out well for you!
    Chrisy likes this.
    11-11-2013 09:37 AM
  3. Not Quite Right's Avatar
    I'm glad they're exchanging my phone. I hope I don't have the hairline fracture issue again and that I won't need to call back!
    Am I the only one surprised that they are replacing a cracked screen under warranty? I've always assumed that a cracked screen no matter the extent was always a "sucks to be you " scenario ...
    11-11-2013 10:16 AM
  4. kch50428's Avatar
    Am I the only one surprised that they are replacing a cracked screen under warranty? I've always assumed that a cracked screen no matter the extent was always a "sucks to be you " scenario ...
    There is/was a batch that may have an known assembly issue - and Apple is doing what they always do - making it right.
    Chrisy likes this.
    11-11-2013 10:25 AM
  5. Chrisy's Avatar
    Both Apple reps told me that a single hairline crack is covered under warranty. Apparently it is a known issue with all models iPhones.

    Afterwards, I googled it and sure enough this is true.

    I didn't drop my phone. I've only has it a few weeks. There's no other damage and just a hairline crack.
    11-11-2013 10:36 AM
  6. Chrisy's Avatar
    I am pretty sure Apple is shipping me two replacement phones. I got two separate emails, 12 hours apart saying my replacement has shipped.

    They both have different IMEI numbers and repair IDs.

    Geez.
    11-12-2013 02:47 AM
  7. julieb9's Avatar
    Yikes. Hope they get this worked out, I know what a stress/burden it can be with dealing with that...
    11-12-2013 02:42 PM
  8. kch50428's Avatar
    I am pretty sure Apple is shipping me two replacement phones. I got two separate emails, 12 hours apart saying my replacement has shipped.

    They both have different IMEI numbers and repair IDs.

    Geez.
    Keep & activate one - return the other with your defective phone, and all will clear up upon Apple's receipt of the returned items.
    11-12-2013 02:45 PM
  9. Chrisy's Avatar
    Keep & activate one - return the other with your defective phone, and all will clear up upon Apple's receipt of the returned items.
    Will do. All of the $30 charges just went through. Will be calling them again today.
    11-13-2013 06:17 AM
  10. Chrisy's Avatar
    The issue is resolved, and Apple credited both shopping fees back to my card for the inconvenience.
    11-19-2013 07:23 PM
  11. metllicamilitia's Avatar
    The issue is resolved, and Apple credited both shopping fees back to my card for the inconvenience.
    That's awesome, glad it worked out, and glad Apple lived up to its customer service reputation.


    Blazin' From Mini 2 You
    Chrisy likes this.
    11-19-2013 07:31 PM
  12. 93Aero's Avatar
    Wow what a pain, what happened to the days of giving them a tracking # and having the package express delivered.
    11-20-2013 12:29 PM
37 12

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