Apple Australia keeps warranty changes secret from consumers.

[ridiculocity]

Last Friday Australian Apple retail stores and authorised resellers were notified internally about changes to their warranty policy's. Apple now must fall in line with Australian consumer law and offer 24 months warranty on all of it's electronic devices. These laws actually came into effect January 1st, 2011, so why has Apple taken so long to make the changes and inform customers of their rights?

The Australian consumer law states a statutory warranty as a "reasonable" period of time but does not go as far to define that time period. Instead the ACCC (Australian Competition and Consumer Commission) suggested any large or expensive piece of electronic equipment can be up to 24 months.

Apple has not officially announced the changes on their website and many consumers on forums believe employees will not proactively inform them of the changes to the warranty policy. Fairfax media claim to have seen the email distributed to Apple's stores saying it told the staff not to mention the policy changes to customers.

Hopefully Apple will proactively inform customers of the changes as it will only enhance their fantastic customer service that has made them a leader in electronics and retail worldwide.

Apple's new policy begins on all iOS devices on Monday 25th March, then applies to all Mac products 2 weeks later.

Source - SMH

 

[col_bris]

I really have a hard time believing this as it does not make sense. What I do not understand is what products are effected. We sell,iPods and have not received any information on changes to warranty. I will assume this is same for iPads but at this point in time cannot confirm it. What I find amusing is that over the last 25 years up to 2008 as a reseller I never mention what warranty came with the computer as it was a known fact, however I explained what AppleCare covers. Apple care is unique as it provides support coverage from the day one purchases it plus this coverage lasts up to for 3 years. The Samsung tablets have 2 years and the ipad has one year and maybe this is the issue. All apple mainstream products have 1 year warranty which is exactly the same as all othe manufactures of computers in Australia so why is Apple being targeted ? I will look into this issue and report and come back and post my findings.

Colin , Administrator Brisbane Australia


Sent from my iPad using Tapatalk HD

 

[ridiculocity]

Well the same thing happened in Italy. Italian law is 2 years warranty and Apple have been battling it fir a while now.

I would have posted the source to the story in SMH today but external links are forbidden.

I thought it was relevant to post even though I take most mainstream media with a grain of salt normally.