Sprint supports instructed me to erase my phone.

[Scatabrain]

I have 2 Sprint lines. I wanted them switched so I could use the 6+ for awhile on my main line.

He did the activation changes and asked me to call the 888 #. It failed on both phones.

The support person then instructed me to go to Settings -> Reset -> Reset All Content and Settings.

I said that this was too drastic. He said that was the way to get the phone reset and it will then activate.

I said - well I would need to run a backup in the very least as what he was asking would wipe all the data on both of my phones. He said sure and - take your time.

I went off to google looking for the codes that you can type in your phone to reset activation.

A few seconds later he came back and told me to try something else and gave me the codes to dial. It then worked.

I can't believe this was suggested. If I didn't know better I could have been an unhappy camper if the phones weren't backed up and wiped.

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[jclisenby]

Unbelievable. Carriers are the worst at doing this. I know quite a few people who called or visited carrier stores with iPhone issues and left with a wiped phone.

 

[Scatabrain]

I didn't report the person. They are working with a script. They don't know any better and they were pleasant despite my protests to their directions.


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[Nophix]

I've never had issues switching phones like that, but I did have a rep completely hose my account trying. It was one of the "after hours" call centers. Always call back another time when you get them

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[Ledsteplin]

I didn't report the person. They are working with a script. They don't know any better and they were pleasant despite my protests to their directions.


Sent from my iPhone using Tapatalk

Yep, they work with a script. Verizon is that way. You ask a question, and they look it up in their answer book. They're always nice, but I usually have to ask them to transfer me to a tech.


Sent from my ancient but trustworthy iPhone 5.