Please help as I'm about at my wits end in dealing with Verizon on what I think is a rather odd issue.
Brief background:
While listening to SiriusXM App at my work location, the app would 'buffer' frequently and stop playing periodically with a message 'Data connection lost'. This seems to only happen at this particular location. I had rebooted (countless times), uninstalled and reinstalled app, contacted SiriusXM & Verizon customer service depts all to no avail. This has been going on for 6-8 months. At one point, every time I would contact Verizon I would be given a different reason for this happening.
The last time I was advised the reason was because: I was on 3G, in a high traffic / usage area, and a 'high data user'. I was further advised that Verizon has no plans to expand or upgrade their network in the city where I work (I live & work in the Phoenix metropolitan area). Even though we (2 phones) use around 2GB data per month (usually less), we're considered 'high data', which doesn't sound correct to me.
The resolution posed to me was to do 1 of the following:
- Switch to an LTE phone, as LTE can handle more data (and thus have us use more data, thus costing us more in the end)
- Change to a 'Share Everything Plan' which would supposedly remove us from the 'high data user' pool
Both of which would cost us more money. To me, it sounds like nothing more than a money grab scheme from Verizon.
Has anyone experienced / heard of any issues like this? Does this even sound right? Is there anything we can do?
Thanks in advance
