1. rewNATION's Avatar
    Over the past few weeks I have been running into a slew of little problems (I won't get into those right now) with my 4S. At this point I'm just tired of having to reset my phone every other day for it to work properly. If I take it in to a Verizon store will they be able to replace it for me? I don't live near an apple store so that's not an option. Or am I better off just smashing it and using up one of my applecare+ replacements?

    Thanks
    02-03-2012 10:46 AM
  2. neur0tk's Avatar
    I always wondered the same thing. I heard they have to send it away cause they won't fix/replace it I could be wrong so do not take my word (:


    Sent from my iPhone 4s using Tapatalk
    02-03-2012 10:49 AM
  3. Phil DeLong's Avatar
    Unless you describe your "slew of little problems" no one is going to be of much help. Though right off the bat, I'd say if it's little problems, they'll do everything but replace it. They'll suggest a reboot, then a software reinstall, etc etc. When mine stopped staying on unless it was plugged in to a power source, they still put it through a huge gauntlet of tests before they finally replaced it for me.
    02-05-2012 11:16 AM
  4. Cleveland's Avatar
    Sounds like you need to restore your device first
    02-05-2012 11:41 AM
  5. Totalimmortal363's Avatar
    Apple Store.
    02-05-2012 01:28 PM
  6. rewNATION's Avatar
    i've never restored...don't really want to try and end up messing something up. NO APPLE STORE NEAR ME---IT IS NOT AN OPTION.
    02-06-2012 10:59 AM
  7. Peligro911's Avatar
    Verizon or apple will have you restore first before doing anything if you call verizon and they do replace it they can mail you one and once you activate that one you mail your other phone in


    Sent Into Orbit from my iPhone 4S using Tapatalk
    02-06-2012 12:52 PM
  8. Jared DiPane's Avatar
    Restoring is going to be a must in this situation.

    Usually they won't do anything for you until you have done that.

    I would back up your data through iTunes then restore the device and load your backup. See if that helps any.

    Also, listing some of your issues would be great, as people may have some fixes for some of them,
    02-06-2012 01:26 PM
  9. Jeremy's Avatar
    i've never restored...don't really want to try and end up messing something up. NO APPLE STORE NEAR ME---IT IS NOT AN OPTION.
    If you purchased Applecare then you can call and they will overnight you a new device and you will have to send the one you are having issues with back within 10 days or they will charge you the full price of the device.
    02-06-2012 01:44 PM
  10. Eileen89's Avatar
    i've never restored...don't really want to try and end up messing something up. NO APPLE STORE NEAR ME---IT IS NOT AN OPTION.
    You can not "mess" anything up by restoring. In fact, there are times where this actually helps. Also, as Jeremy mentioned, you can call Apple Care and have them ship out a replacement to you.
    02-06-2012 02:42 PM
  11. rewNATION's Avatar
    If you purchased Applecare then you can call and they will overnight you a new device and you will have to send the one you are having issues with back within 10 days or they will charge you the full price of the device.
    I have applecare+ but won't that use up one of my two replacements I get?
    02-06-2012 03:20 PM
  12. Eileen89's Avatar
    I have applecare+ but won't that use up one of my two replacements I get?
    No, not for this. No deductible either. I believe the replacements only count for damage caused by the user.


    Sent from my iPhone 4S using Tapatalk.
    02-06-2012 03:25 PM
  13. rewNATION's Avatar
    No, not for this. No deductible either. I believe the replacements only count for damage caused by the user.


    Sent from my iPhone 4S using Tapatalk.
    I guess I'll try calling applecare after work today. Thanks
    02-06-2012 03:39 PM
  14. Eileen89's Avatar
    I guess I'll try calling applecare after work today. Thanks
    You are welcome. Hey, let us know how you make out with this.
    02-06-2012 03:46 PM
  15. rewNATION's Avatar
    You are welcome. Hey, let us know how you make out with this.
    Got off the phone with apple a little bit ago. They told me to do a restore which I'm doing now and after a couple days if it's still acting up they'll send me a new one at no cost
    02-06-2012 06:30 PM
  16. neur0tk's Avatar
    Got off the phone with apple a little bit ago. They told me to do a restore which I'm doing now and after a couple days if it's still acting up they'll send me a new one at no cost
    Sweet


    Sent from my iPhone 4s
    02-06-2012 07:26 PM
  17. Eileen89's Avatar
    Got off the phone with apple a little bit ago. They told me to do a restore which I'm doing now and after a couple days if it's still acting up they'll send me a new one at no cost
    Awesome. Hopefully restoring it might help and you won't have to get a replacement.


    Sent from my iPhone 4S using Tapatalk.
    02-06-2012 07:39 PM
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