Hi all.
For the 2nd month in a row, I have gotten a bogus data usage message from at&t. I called up at&t support and asked my usage. My billing cycle is the 6th of the month. It is now the 23rd of the month. In those 2 ? weeks, I have used 2.1 G is data. Oh and I forgot to say I have the unlimited plan. If I double the data for the next 2 ? weeks, I get to 4.2 G. I can?t believe that in the NYC area, I am in the top 5% usage! I would think that anything about maybe 8G would be top 5%. Ok, even 6G a month. But 4G? Please?
And the support person was giving me excuses like: ?Well it isn?t only how much you use, it is also how fast you use the data?. What? Another gem was: ?Well you might be in the top 5% in your geographic area.?. WTF? I told her that I am in the NYC area and I can?t believe with the population density of the area, that my measly 2.1G was in the top 5%. All she could say is that it is a computer generated message. And I said: ?All I can say is that you have a computer generated bug?. I did say that it isn?t her fault and I?d like to speak to a manger (which she already claimed she was one) above her. It?ll take 72 hours before I get a call-back. I?ll keep you all posted.
This is the 2nd month I got this bogus message.
For the 2nd month in a row, I have gotten a bogus data usage message from at&t. I called up at&t support and asked my usage. My billing cycle is the 6th of the month. It is now the 23rd of the month. In those 2 ? weeks, I have used 2.1 G is data. Oh and I forgot to say I have the unlimited plan. If I double the data for the next 2 ? weeks, I get to 4.2 G. I can?t believe that in the NYC area, I am in the top 5% usage! I would think that anything about maybe 8G would be top 5%. Ok, even 6G a month. But 4G? Please?
And the support person was giving me excuses like: ?Well it isn?t only how much you use, it is also how fast you use the data?. What? Another gem was: ?Well you might be in the top 5% in your geographic area.?. WTF? I told her that I am in the NYC area and I can?t believe with the population density of the area, that my measly 2.1G was in the top 5%. All she could say is that it is a computer generated message. And I said: ?All I can say is that you have a computer generated bug?. I did say that it isn?t her fault and I?d like to speak to a manger (which she already claimed she was one) above her. It?ll take 72 hours before I get a call-back. I?ll keep you all posted.
This is the 2nd month I got this bogus message.