1. GigaS27's Avatar
    Thought this was a pretty funny conversation:

    Zach: Hello. Thank you for visiting our chat service. May I help you with your order today?
    You: quick question
    Zach: Are you looking for a new phone?
    You: if i get the 30$ data package for smart phones....does that include txt messaging?
    Zach: No that is seperate are you a new customer or existing?
    You: would be new
    You: so for txt + data...i am looking at over 30$.....
    Zach: Not a problem yes that is correct we are the most advanced you can get what ever you want.
    You: lol ....also the most expensive. THanks
    Zach: Yes for more quality you have to pay more.
    You: maybe in service reception, but i heard your 3g data speeds are slower than AT&T, or any other company for that matter.
    You: i am referring to iPhone...so a 4g phone is not optional
    Zach: No not at all and the iPhones are slower than a lot of androids.
    Zach: We are atleast 4 times faster, why do you think you have to pay more? Only because we have to apy a lot to get you your services you wouldn't be dissapointed.
    08-03-2011 08:17 PM
  2. jsntrenkler's Avatar
    LOL probably some rep in Indonesia.
    08-03-2011 09:03 PM
  3. kch50428's Avatar
    LOL probably some rep in Indonesia.
    More like one here in the US that has recently been "coached" by their manager that they're not pushing enough Android
    08-03-2011 10:12 PM
  4. BrindawithanI's Avatar
    More like one here in the US that has recently been "coached" by their manager that they're not pushing enough Android
    EXACTLY! iPhones price is set. The sales people are always going to push the phones with the highest profit margin for the companies.
    08-03-2011 10:27 PM
  5. Totalimmortal363's Avatar
    iPhone = ZERO profit to the selling rep. None.
    Android = Quite a bit of profit for the rep.

    Can you really blame someone for wanting a paycheck? It sucks from the reps standpoint really
    08-07-2011 12:27 PM
  6. E_Brown's Avatar
    It's definitely all about which phone makes them the most money. I was at Verizon the other day, and the rep was talking down the iPhone to a customer. The funny thing is was he had an iPhone on his hip.


    Sent from my iPhone using Tapatalk
    08-07-2011 09:12 PM
  7. MrP's Avatar
    It's definitely all about which phone makes them the most money. I was at Verizon the other day, and the rep was talking down the iPhone to a customer. The funny thing is was he had an iPhone on his hip.


    Sent from my iPhone using Tapatalk
    That is classic! The store reps drive me friggin' crazy! LOL


    ---
    I am here: http://maps.google.com/maps?ll=33.601666,-117.166917
    08-07-2011 09:50 PM
  8. Peligro911's Avatar
    My wife is a rep they get told they have to get one customer to upgrade / resign a contract a month or they get wrote up ... No commission just do it or else .. This is just for customer care reps I'm sure the online rep like above is a whole diff story
    08-08-2011 01:25 AM
  9. Totalimmortal363's Avatar
    I carry an iPhone 4 and I still push Android. I want to pay my rent and have the things I have, drive the car I drive. I'll still sell an iPhone if it's what they really want, I'm not THAT guy, but I still wanna make money at the end of the day.
    08-08-2011 12:27 PM
  10. Peligro911's Avatar
    I carry an iPhone 4 and I still push Android. I want to pay my rent and have the things I have, drive the car I drive. I'll still sell an iPhone if it's what they really want, I'm not THAT guy, but I still wanna make money at the end of the day.
    It's your job u do what u gotta do no shame from me I would do the same and android is not that bad everyone likes diff stuff
    08-09-2011 01:57 AM
  11. BewitchedWitch21#AC's Avatar
    Store reps aren't paid based on the phone you sell...they are paid for add-ons, and your actual contract. Maybe phone reps are different, but in-store reps are paid based on you getting a new contract, renewing a contract, and your add-ons.

    All reps typically recommend whatever they are most familiar with. When I was a rep...I sold a ton of blackberry, because, at that time, I was most familiar with it and could solve troubles easily. Then I started using Android, and sold a ton of android. If I still worked for big red, I'd sell iphones.
    Last edited by Kaylajoy21; 08-09-2011 at 05:27 PM.
    08-09-2011 05:18 PM
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