1. Zeke's Avatar
    We are completely fed up with AT&T. We will be jailbreaking my wifes iPhone tomorrow and I will NOT be buying the iPhone that I had planned to buy until Apple gets an alternative to AT&T.

    My wife bought our kids each an $80 AT&T phone to replace their pre-paid AT&T Go phones. The younger son decided he didnt want to replace his old phone, so she took the unopened, unactivated phone back to the AT&T store. They said there was a $35 restocking charge for returning the $80 phone. When my wife asked why they hadnt told her about the restocking charge before she bought the phones they said the notice about that is clearly printed on the back of the receipt. Never mind that the receipt isnt available to read until after youve bought the phone. They then said that if she hadnt left the store with the phone they could have taken the phone back without the restocking charge, but that since she had left the store with the phone there was nothing they could do. Of course, this simply demonstrates that had they WANTED to they could have given her a full refund, and it wasnt really out of their hands.

    It gets better. Not being one to take abuse without a fight, my wife then stood outside the store attempting to sell the unopened phone to passersby, explaining about the restocking charge and why she was trying to resell the phone. The manager of the AT&T store then approached her saying he was going to call the mall security guard if she didnt leave. Her response was to call the guard herself and ask how far she needed to be from the AT&T store to be legal. The guard advised her that it wasnt permitted to sell anything on mall property without a lease agreement. My wife then went to see the mall manager, who ended up buying the phone from her at the original retail price.

    AT&T will never see another dime from usEVER! No matter what! For any product or service! I am an Apple investor, and I will oppose any further dependence or association with AT&T for Apple. Apple is a reputable company. AT&T are simply pirates out to rape the public at every opportunity. Die, AT&T, just die!
    12-19-2009 12:31 PM
  2. BLiNK's Avatar
    wow. never seen one of these threads before
    why people come here and waste their time and efforts in doing this, i'll never know.
    just do it and get it over with already.
    12-19-2009 01:15 PM
  3. dbjaime3's Avatar
    I read your post and I understand your need to vent. I feel this way with large companies from time to time and I too post on boards, and email the company on why I am leaving, it makes me feel better.
    12-19-2009 03:52 PM
  4. lungho's Avatar
    <rant>

    Dude, you're going to find out that all carriers suck in customer service....at least the ones in the U.S. do. I've rarely been in a any phone store where it did not take me 2hrs or more to get a new phone or some kind of service.

    If I could leave you a box of tissues, I would. But since I can't, I'll tell you that nobody cares what your whining about cause most of us have already experienced similar problems.

    Be a man, grow up, stop crying, and stop letting your kids make decisions involving $80 phones.

    </rant>
    12-19-2009 05:58 PM
  5. cardfan's Avatar
    We are completely fed up with AT&T. We will be jailbreaking my wifes iPhone tomorrow and I will NOT be buying the iPhone that I had planned to buy until Apple gets an alternative to AT&T.

    My wife bought our kids each an $80 AT&T phone to replace their pre-paid AT&T Go phones. The younger son decided he didnt want to replace his old phone, so she took the unopened, unactivated phone back to the AT&T store. They said there was a $35 restocking charge for returning the $80 phone. When my wife asked why they hadnt told her about the restocking charge before she bought the phones they said the notice about that is clearly printed on the back of the receipt. Never mind that the receipt isnt available to read until after youve bought the phone. They then said that if she hadnt left the store with the phone they could have taken the phone back without the restocking charge, but that since she had left the store with the phone there was nothing they could do. Of course, this simply demonstrates that had they WANTED to they could have given her a full refund, and it wasnt really out of their hands.

    It gets better. Not being one to take abuse without a fight, my wife then stood outside the store attempting to sell the unopened phone to passersby, explaining about the restocking charge and why she was trying to resell the phone. The manager of the AT&T store then approached her saying he was going to call the mall security guard if she didnt leave. Her response was to call the guard herself and ask how far she needed to be from the AT&T store to be legal. The guard advised her that it wasnt permitted to sell anything on mall property without a lease agreement. My wife then went to see the mall manager, who ended up buying the phone from her at the original retail price.

    AT&T will never see another dime from usEVER! No matter what! For any product or service! I am an Apple investor, and I will oppose any further dependence or association with AT&T for Apple. Apple is a reputable company. AT&T are simply pirates out to rape the public at every opportunity. Die, AT&T, just die!
    Write a letter to AT&T and mail it (not email). Worked for me. They responded after a month or so and made things right with 2 free months. Don't be nasty but just explain why you're upset.
    12-19-2009 06:19 PM
  6. Hack-My-i's Avatar
    yea all carriers suck but i agree...AT&T IS THE WORSE CARRIER I HAVE EVER DEALT WITH!!!!! IM WITH U BRO!!!!!
    12-19-2009 06:32 PM
  7. iBoxtaboy's Avatar
    It's the store that really didn't know how to properly handle your complaint. You should have just taken it to AT&T management by either calling the service line or written them a letter. They would've made things right if escalated to the right folks within the organization. The employees of the store don't give a rats arse about customer service, as it's not their reputation at stake.

    I had an employee at an At&t store tell me once to keep the receipt for my purchase of an iPhone case because I could return it for up to a year if it was defective for any reason. It all depends on who happens to be working at the store. Sorry to hear about your experience, but it could've happened at any carrier's store. The store you went to just happened to suck.
    12-19-2009 07:00 PM
  8. Hack-My-i's Avatar
    i had several bad experiences with their customer service so to me, they suck period!
    12-19-2009 07:04 PM
  9. animalhouseusa's Avatar
    All carriers charge a restocking fee. The salesperson should have told but most will not because they want the sell and the commission. I have only been with AT&T a couple of months and they did say I could return the phones in 30 days but never mentioned the restock fee but I knew this was there.
    12-19-2009 07:04 PM
  10. Hack-My-i's Avatar
    i've returned a phone when i had both, verizon and t-mobile and was never charged a restocking fee
    12-19-2009 07:05 PM
  11. plevine1's Avatar
    Forget about the issue with customer service. I can deal with those "people". I have greater issues with ATT weak cell service.

    Never had a problem with Verizon. That new Droid is making me think......
    12-19-2009 08:33 PM
  12. Zeke's Avatar
    <rant>

    Dude, you're going to find out that all carriers suck in customer service....at least the ones in the U.S. do. I've rarely been in a any phone store where it did not take me 2hrs or more to get a new phone or some kind of service.

    If I could leave you a box of tissues, I would. But since I can't, I'll tell you that nobody cares what your whining about cause most of us have already experienced similar problems.

    Be a man, grow up, stop crying, and stop letting your kids make decisions involving $80 phones.

    </rant>
    So that's your definition of being a man? Sitting on your rump and letting some minimum wage loser mistreat your wife while you do nothing? After I've made as much noise as possible around the internet I'm going back into that store and "discuss" the situation with the manager. You can bet he'll be peeing down his leg before I'm done. "Be a man...", indeed. You might try it sometime.
    12-19-2009 09:15 PM
  13. lungho's Avatar
    So that's your definition of being a man? Sitting on your rump and letting some minimum wage loser mistreat your wife while you do nothing? After I've made as much noise as possible around the internet I'm going back into that store and "discuss" the situation with the manager. You can bet he'll be peeing down his leg before I'm done. "Be a man...", indeed. You might try it sometime.
    Somebody needs a hug.
    12-19-2009 09:16 PM
  14. Thomas843's Avatar
    That's why you always read the fine print. I just love people that blame there misfortune on anybody but themselves.....
    12-20-2009 09:02 AM
  15. BuddhistGirafe's Avatar
    Move to Canada and come on Rogers, I have had nothing but happiness and success from them. Apart from the mad rates I pay for my iPhone, which is around 110 a month.
    12-20-2009 06:01 PM
  16. anon(22163)'s Avatar
    I understand and it is crap. My iPhone was broke the second I bought it. The ATT store would not replace it. They said go talk to Apple. I literally just bought it.

    Kudu's to your wife for objecting without getting hauled away by the cops.
    12-20-2009 10:09 PM
  17. big9erfan's Avatar
    So that's your definition of being a man? Sitting on your rump and letting some minimum wage loser mistreat your wife while you do nothing? After I've made as much noise as possible around the internet I'm going back into that store and "discuss" the situation with the manager. You can bet he'll be peeing down his leg before I'm done. "Be a man...", indeed. You might try it sometime.
    Mistreat your wife? Did he slap her around a few times? I must have missed that in your post.

    The sales person was doing their job, and most carriers charge a restocking fee on returns.
    12-20-2009 11:26 PM
  18. jhamilton3's Avatar
    I've had some bad experiences with AT&T and Verizon.. the only carrier that had good customer service with me was Sprint..
    12-21-2009 07:20 PM
  19. Microcosmos's Avatar
    I think we're all missing the real point here, which is: AT&T allows you to buy $80.00 iPhones and use them without a contract on a Go plan?! That is stellar!
    12-21-2009 09:43 PM
  20. ghostface147's Avatar
    Sorry to hear about your issues and you should be upset, but for me, no issues here. Solid 3G coverage, 850 Mhz spectrum, good customer service when I needed it, and great data speeds:

    Last edited by ghostface147; 12-21-2009 at 11:56 PM.
    12-21-2009 11:53 PM
  21. anon(153966)'s Avatar
    The only question I have is this, was it a true Corporate AT&T shop, or a dealer? I find that I get better communication with dealing with a Corporate shop...
    12-22-2009 07:53 AM
  22. flyingember's Avatar
    We are completely fed up with AT&T. We will be jailbreaking my wifes iPhone tomorrow and I will NOT be buying the iPhone that I had planned to buy until Apple gets an alternative to AT&T.

    My wife bought our kids each an $80 AT&T phone to replace their pre-paid AT&T Go phones. The younger son decided he didnt want to replace his old phone, so she took the unopened, unactivated phone back to the AT&T store. They said there was a $35 restocking charge for returning the $80 phone. When my wife asked why they hadnt told her about the restocking charge before she bought the phones they said the notice about that is clearly printed on the back of the receipt. Never mind that the receipt isnt available to read until after youve bought the phone. They then said that if she hadnt left the store with the phone they could have taken the phone back without the restocking charge, but that since she had left the store with the phone there was nothing they could do. Of course, this simply demonstrates that had they WANTED to they could have given her a full refund, and it wasnt really out of their hands.

    It gets better. Not being one to take abuse without a fight, my wife then stood outside the store attempting to sell the unopened phone to passersby, explaining about the restocking charge and why she was trying to resell the phone. The manager of the AT&T store then approached her saying he was going to call the mall security guard if she didnt leave. Her response was to call the guard herself and ask how far she needed to be from the AT&T store to be legal. The guard advised her that it wasnt permitted to sell anything on mall property without a lease agreement. My wife then went to see the mall manager, who ended up buying the phone from her at the original retail price.

    AT&T will never see another dime from usEVER! No matter what! For any product or service! I am an Apple investor, and I will oppose any further dependence or association with AT&T for Apple. Apple is a reputable company. AT&T are simply pirates out to rape the public at every opportunity. Die, AT&T, just die!
    So you:
    bought something for your kids without getting their input
    didn't read the fine print or ask questions about return policies BEFORE buying them
    nagged people until someone gave in who had nothing to do with the original situation
    and then have the nerve to define them as pirates that rape people

    I would say you handled this very poorly and you made an *** out of yourself online.
    12-22-2009 10:10 AM
  23. sting7k's Avatar
    Have to say this is one of the more crazy reasons to hate on AT&T. Plus it doesn't even really concern the iPhone, AT&T really couldn't care less if you jailbreak it; that's Apple. I also do not know where you shop but pretty much 90% of all stores and businesses charge a restocking fee; online or physical.

    I just got back from adding my bro to my AT&T plan (he got an iPhone) and at the end while reviewing everything the restocking is listed right on the front page of their new easy to read contracts in the "Our Policies" section on the second page.
    12-22-2009 12:28 PM
  24. BLiNK's Avatar
    So you:
    bought something for your kids without getting their input
    didn't read the fine print or ask questions about return policies BEFORE buying them
    nagged people until someone gave in who had nothing to do with the original situation
    and then have the nerve to define them as pirates that rape people

    I would say you handled this very poorly and you made an *** out of yourself online.
    quoted for truth.
    12-22-2009 03:18 PM
  25. SOV's Avatar
    Yeah it's really based on your location. 3G is faster on ATT than Verizon, but what does it matter to me if there's no 3G around. Verizon offers the best service in my area but I still stay with ATT cause of the iphone. If the phone switched, keeping wifi and not branding it with Verizon's bloatware. I would switch ASAP.
    12-22-2009 09:17 PM
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