Today I received my first bill from ATT. I called customer service to find out where I could find my rollover minutes because they did not show up on the bill or on my online account. I don't usually post alot but I must compliment the customer service lady who helped me. While she was reviewing my bill, I mentioned that I had problems in the beginning activating my phone. She then explained the rollover process and when I was about to hang up she said that she would take off the activation charge bringing my bill from $224 to $183. Coming from Sprint(which has probably the worst customer service I have ever dealt with) it was nice to deal with a rep that was friendly and willing to save me money. I know that everyone has their own experiences with customer service reps from ATT (good or bad), but so far my first impression has been a positive one. Thank you ATT.