1. Jeremy's Avatar
    Does anyone know of one? If so please post it up. Thanks.
    02-23-2009 06:13 PM
  2. blakejackson's Avatar
    I'm sorry, I don't have any direct lines. There are lines that exist only for employees, but they wouldn't do anyone any good because they would ask for your employee id, etc. Also, I would be jeopardizing my job by posting them on a publicly-viewed web page.
    02-24-2009 12:56 AM
  3. Jeremy's Avatar
    That's really weird because I did have a number before that I got from someone in tier 2. Just misplaced it. My search continues.
    02-24-2009 01:16 AM
  4. blakejackson's Avatar
    I'm not saying that one doesn't exist, I'm just not aware of it. Trust me, if I had it, I would use it. I have to deal with our customer service at least daily, and it drives me nuts.
    02-25-2009 12:30 AM
  5. Jeremy's Avatar
    I'm not saying that one doesn't exist, I'm just not aware of it. Trust me, if I had it, I would use it. I have to deal with our customer service at least daily, and it drives me nuts.
    Yeah I know, I got it one time from this really cool guy who helped me once and I just asked him if there was a number I could use to reach this level of support and he rattled off a number. I used it once before and it worked - would go directly to a person. But like I said, I misplaced it.
    02-25-2009 09:55 AM
  6. shutter's Avatar
    I got the number from a thread about getting swirlymms to work.

    888.892.9760

    First off, call 888.892.9760. These are tier level reps who know what they're doing. Second off, make sure you have the rep enable WAP push (There are 2 places in Snooper for them to make the change.) Next, have the rep change your iphone texting plan to a normal non-iphone text plan. (costs the same). Lastly, have them resend your ota's (over-the-air activation) and reset your vlr's (clears the registry). Power cycle your phone and you should be good to go.
    The context leads me to believe that it is tier 2, as those would be the techs with the ability to enable a WAP push and do that other stuff mentioned in the quote, as I understand it.
    02-25-2009 11:23 AM
  7. Jeremy's Avatar
    I got the number from a thread about getting swirlymms to work.

    888.892.9760



    The context leads me to believe that it is tier 2, as those would be the techs with the ability to enable a WAP push and do that other stuff mentioned in the quote, as I understand it.
    Sweet, I'll give it a try. Thanks!
    02-25-2009 11:25 AM
  8. shutter's Avatar
    Let us know if it works...if it does I'll add it to my contacts
    02-25-2009 11:27 AM
  9. Jeremy's Avatar
    It does work. Gives you two options - to inquire about a trouble ticket and for any other reason you may have.

    I did not go farther than that but when I have to switch plans or get something fixed I will try this number again. Thanks.
    02-25-2009 11:32 AM
  10. jhamilton3's Avatar
    Sweet.. this will come in handy when I switch over to the iPhone data plan from my BB d-p
    02-27-2009 08:58 PM
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