1. solitude1984's Avatar
    Hey everyone,

    I updated my OS to 7.0.3 not too long ago, and now if anyone sends me a pic on BBM or if I send anyone a pic on BBM it crashes. The problem is that it doesn't just crash once. It crashes every time I click on the person after the pic is sent. The only fix seems to be to delete the chat altogether (make sure you don't have "save chat history" on.

    I sent a couple of pics earlier today (before updating my OS) and everything was fine.

    Seems like we have a problem.


    Sent from my iPhone 5s using Tapatalk
    damian27 likes this.
    10-22-2013 08:16 PM
  2. Just_Me_D's Avatar
    Mine is still working properly after the update to 7.0.3. Try uninstalling and re-installing the app.
    10-22-2013 08:18 PM
  3. solitude1984's Avatar
    Mine is still working properly after the update to 7.0.3. Try uninstalling and re-installing the app.
    Just tried it, it didn't make a difference. The second I send a picture to someone it starts crashing as described above.


    Sent from my iPhone 5s using Tapatalk
    10-22-2013 08:29 PM
  4. psiclne's Avatar
    Having the same issue. Im afraid to uninstall the app as some of my friends had to wait for the "email" again.
    10-22-2013 08:30 PM
  5. boosted06's Avatar
    Same thing has happened to me. and I uninstalled and reinstaled the app.
    10-22-2013 08:43 PM
  6. solitude1984's Avatar
    Same thing has happened to me. and I uninstalled and reinstaled the app.
    Uninstalling and reinstalling did not fix the problem for me.


    Sent from my iPhone 5s using Tapatalk
    10-22-2013 08:54 PM
  7. anon(73368)'s Avatar
    Just tried it, it didn't make a difference. The second I send a picture to someone it starts crashing as described above.


    Sent from my iPhone 5s using Tapatalk
    Same here happens almost every time I send a pic!
    10-22-2013 09:33 PM
  8. anon(73368)'s Avatar
    Having the same issue. Im afraid to uninstall the app as some of my friends had to wait for the "email" again.
    I've uninstalled 3 times and didn't have to wait for a email. Should be ok.
    10-22-2013 09:34 PM
  9. linsiris's Avatar
    Mine is still working properly after the update to 7.0.3. Try uninstalling and re-installing the app.
    Same here for me. No problems with BBM after updating to iOS 7.0.3
    10-22-2013 09:37 PM
  10. Jaguarr40's Avatar
    WOW what a shock....BBM is not working properly after an update. Deja vu just like the good or bad old days. Sure am glad I left BBM behind when I left BB behind. Moving on to iphone and iMessage just seems to work right and go together for me anyway. As I asked in an earlier post...I wonder the % of people that will drop it and uninstall in I give a week - 2 tops. I know this is going to be hit or miss but the mere fact that this thread was written makes me write this.
    Fausty82 likes this.
    10-22-2013 09:40 PM
  11. phreddyl's Avatar
    Seems like sending a picture message crashes it. Sent on to my husband and crashed his and mine... Uninstalled and reinstalled seems to be ok now but I won't try pics again.
    10-23-2013 07:51 AM
  12. solitude1984's Avatar
    Seems like sending a picture message crashes it. Sent on to my husband and crashed his and mine... Uninstalled and reinstalled seems to be ok now but I won't try pics again.
    Yeah don't send pics until there is an update to the app because it will happen again - I know because I tried more than once.


    Sent from my iPhone 5s using Tapatalk
    10-23-2013 08:21 AM
  13. Charbel Ir's Avatar
    Apple removed a font for the update that was used by BBM, making the app crash in certain situations. A fix is on the way
    Anilu7 likes this.
    10-23-2013 09:31 AM
  14. Indi Johal's Avatar
    My bbm is also crashing when I send and receive pics, such a pain! Also not having a delete contact function isn't helpful
    10-23-2013 09:31 AM
  15. anon(73368)'s Avatar
    My bbm is also crashing when I send and receive pics, such a pain! Also not having a delete contact function isn't helpful
    Also noticing major battery drain! C'mon bb!!!!
    10-23-2013 10:52 AM
  16. qbnkelt's Avatar
    That is strange. I'm not experiencing that. I've been sending pictures and screenshots since last night after the update and no crashes at all.

    I do have increased battery drain but that's because I've been on the phone all day, on BBM, with several people and BBM groups.
    10-23-2013 03:12 PM
  17. pcguy514's Avatar
    Hi Qbnkelt, did you install BBM before the 7.0.3 update or after?
    10-23-2013 03:25 PM
  18. tuffy100's Avatar
    Damn I tried reinstalling and it's making me wait for the email. When I downloaded it first I was able to just enter my old BBID and it worked right away :/


    Sent from my iPhone 5s using iMore Forums mobile app
    10-23-2013 04:06 PM
  19. linsiris's Avatar
    Yes, I tried sending an image to someone and I see the problem now. It crashes everytime I try to chat with the contact I sent the image to. Annoying bug! :-/
    10-23-2013 04:34 PM
  20. VaderPhone's Avatar
    @BBM on twitter said they are aware of the issue and a fix is on the way



    Sent from my iPhone
    Anilu7 likes this.
    10-23-2013 05:05 PM
  21. Chris Parsons's Avatar
    10-23-2013 07:04 PM
  22. Anilu7's Avatar
    My bbm is also crashing when I send and receive pics, such a pain! Also not having a delete contact function isn't helpful
    To delete a contact, you tap and hold the contact's picture, then a menu comes up. Tap 'delete'. You will get a confirmation question. Confirm delete.
    10-23-2013 09:08 PM
  23. solitude1984's Avatar
    An update to the BBM app the fixes the problem is now out.


    Sent from my iPhone 5s using Tapatalk
    Last edited by solitude1984; 10-24-2013 at 10:04 AM.
    10-24-2013 06:00 AM
  24. damian27's Avatar
    OP... I have the exact same issue. The program also crashes every time I click on the contacts tab...... Very odd!
    10-24-2013 08:48 AM
  25. rayz336's Avatar
    OP... I have the exact same issue. The program also crashes every time I click on the contacts tab...... Very odd!
    They're readying a fix for the contacts tab issue
    ghundiraj and damian27 like this.
    10-24-2013 09:47 AM
33 12

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