1. montecito79's Avatar
    I have a new iPhone 13 pro and when talking to someone every minute or two sound go mute for few seconds.
    When watching YouTube/ Netflix Apple Music there is no this issue.

    I don’t know if it is phone issue or iOS issue.
    10-28-2021 06:32 AM
  2. Just_Me_D's Avatar
    Bad connection, perhaps? Is this occurring with or without using a Bluetooth headset? Have you tried rebooting your iPhone to see if the fixes the problem?
    10-28-2021 08:18 AM
  3. montecito79's Avatar
    Bad connection, perhaps? Is this occurring with or without using a Bluetooth headset? Have you tried rebooting your iPhone to see if the fixes the problem?
    Bad connection, perhaps? Is this occurring with or without using a Bluetooth headset? Have you tried rebooting your iPhone to see if the fixes the problem?
    No, it is not bad connection. It happens both via AirPods and via speakerphone.
    I rebooted it (reset network settings) and it is the same.
    Phone is new, I hope I won’t have to service it already.
    10-28-2021 09:35 AM
  4. Just_Me_D's Avatar
    No, it is not bad connection. It happens both via AirPods and via speakerphone.
    I rebooted it (reset network settings) and it is the same.
    Phone is new, I hope I won’t have to service it already.
    To be on the safe side AND because it’s a new iPhone, make a Genius Bar appointment with the nearest Apple Store to have them troubleshoot the issue. By the way, has the iPhone been updated to the most recent iOS version?
    10-28-2021 09:52 AM
  5. montecito79's Avatar
    To be on the safe side AND because it’s a new iPhone, make a Genius Bar appointment with the nearest Apple Store to have them troubleshoot the issue. By the way, has the iPhone been updated to the most recent iOS version?
    I will go to Apple Store and check it.
    Yes it is on iOS 15.1. And I can not say if this issue existed on previous iOS since I activated iPhone on Monday.
    Thanks.
    10-28-2021 12:29 PM

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