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  1. iMore Question's Avatar
    I currently have an older iPhone that is bricked and does not have any iCloud backups or iTunes backups generated. I've tried iMobie and that did not have any options that would help. All I am really trying to do is recover some photos and videos that were on that phone so they are not lost forever. Any help is appreciated!
    10-26-2020 01:44 PM
  2. Annie_M's Avatar
    Hello and welcome to iMore. In order to continue this conversation, you may want to consider registering for an account here on iMore. If you're interested, click here to learn how to sign up!

    In regards to your question, I believe this is a longshot- the only thing you can do is to contact Apple support. Keep in mind, you will have to have the proper credentials in order for Apple to help you.
    10-26-2020 01:50 PM
  3. moneymike47's Avatar
    I logged in, thanks! And I called Apple a while ago and they said that they can only unbrick it by restoring the phone to default which would wipe all of my data. I know there are commercial options and am willing to pay if it works, so I'm wondering if anyone has had success with these.
    Annie_M likes this.
    10-26-2020 02:38 PM
  4. Just_Me_D's Avatar
    I logged in, thanks! And I called Apple a while ago and they said that they can only unbrick it by restoring the phone to default which would wipe all of my data. I know there are commercial options and am willing to pay if it works, so I'm wondering if anyone has had success with these.
    Will the phone power on? Will it show any signs that it’s powered on? Which iPhone model is it?
    Last edited by Just_Me_D; 10-26-2020 at 03:51 PM.
    10-26-2020 03:01 PM
  5. moneymike47's Avatar
    @Just_Me_D It does power-up to a 'iPhone is disabled' screen, and I can get it into a few different modes like 'Connect to iTunes' and such and it's an iPhone 8 I believe.
    10-26-2020 05:14 PM
  6. Just_Me_D's Avatar
    @Just_Me_D It does power-up to a 'iPhone is disabled' screen, and I can get it into a few different modes like 'Connect to iTunes' and such and it's an iPhone 8 I believe.
    Oh okay. Yeah, you’re going to have to either restore or try your luck with a service that claim to be able to retrieve the data. Sorry.
    10-26-2020 05:28 PM
  7. moneymike47's Avatar
    @Just_Me_D Yeah I figured as much. This thread is more-so looking for which service will actually work for my situation?
    10-26-2020 08:31 PM
  8. JML5150's Avatar
    @Just_Me_D It does power-up to a 'iPhone is disabled' screen, and I can get it into a few different modes like 'Connect to iTunes' and such and it's an iPhone 8 I believe.
    When you connect it to iTunes does it register as a device in "recovery mode"?
    10-27-2020 01:31 PM

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