1. iMore Question's Avatar
    So my best friends sister sent my son her old iPad. We recieved it in the mail the other day and she said she had factory reset it. When I wake it up, it just asks me for the passcode after restarting. Does this mean it's not factory reset and needs her passcode?
    10-10-2020 08:37 PM
  2. Just_Me_D's Avatar
    If the device is prompting you to input a password and is showing a masked Apple ID then more than likely the device is still protected via iCloud Activation Lock. Contact the person who allegedly sent it to you for assistance in getting the device unlocked for you to use.
    10-10-2020 09:28 PM
  3. Annie_M's Avatar
    Welcome to iMore! In order to continue this conversation, you may want to consider registering for an account here on iMore. If you're interested, click here to learn how to sign up!
    10-11-2020 10:11 AM
  4. Ledsteplin's Avatar
    It means it may have been factory reset, but the iCloud account may not have been deleted first.
    10-11-2020 04:40 PM
  5. Sanjeev9910's Avatar
    If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. The only way to unlock an iPad with a passcode, other than entering the passcode, is to "restore" it to its original factory settings.
    10-13-2020 12:23 AM

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