[veryeasilyconfused]

Got an upgrade today, an iPhone XR and just trying to set it up. Struggling a bit as I'm a bit of a technophobe !!

Old phone was a iPhone 6s. No idea what software update it was on. I've swapped the sim to the new phone and it's transferring information from the old one. It is also trying to do a software update but it seems stuck on the 'install now' screen with the circle whirring.

It's been over an hour so far. Is this normal ? Anyone who's not completely useless like me able to advise ?

Thank you.

[Annie_M]

Hello and welcome to iMore, it's good to have you here! I've never actually transferred items from one iPhone to another... I've always had that done at the store from where I make the purchases. That said, I do not think that it's unusual that this is taking so long to install, especially if you're updating the software in addition to transferring stuff from one iPhone to another. Hang in there. Hopefully, others will chime in and offer their opinions.

[veryeasilyconfused]

Hi Annie, thanks so much for your reply. Have I done the right thing by changing the sim over before setting up ? I'm useless and probably should have waited for the kids to come home !! It's now been 1 hour and 45 minutes !! Still stuck on that screen.

[Annie_M]

Hi Annie, thanks so much for your reply. Have I done the right thing by changing the sim over before setting up ? I'm useless and probably should have waited for the kids to come home !! It's now been 1 hour and 45 minutes !! Still stuck on that screen.

Sadly, I'm not completely sure about that. I have never transferred from one iPhone to another... I've always let someone do that when I purchase the iPhone. I'm looking around to see if I can find someone to help you.

[staceymj86]

Have you backed your 6S up to either iCloud or iTunes? What I usually do is back up the old phone to iCloud and iTunes, sign into iCloud on the new phone and restore that backup to the new phone. Within an hour I’m all set up on the new phone.

[Annie_M]

You may have seen this already, but just in case you haven't, this link will take you to the Apple Support Page on how to "Transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch".

And here is a detailed article from iMore writers that give you the necessary steps: https://www.imore.com/how-to-transfe...-to-new-iphone

[Ledsteplin]

When you say "transferring info from old one", do you mean setting it up from a back up? Did you initiate the OS update? Is your wifi signal strong?

[wilber1]

I always use latest version of iTunes and then back up previous iPhone and then set up new one and usually goes pretty fast .

[veryeasilyconfused]

Thank you so much everyone. It never updated, so I restarted it without trying to transfer information from the old phone and it was fine. So I've gone back to the old phone for now until I can work it out properly.

I think you're absolutely right, it's because the old phone wasn't backed up. Grrr it's a bit complicated because it was set up years ago that the whole family share an iTunes account for some reason so the ex husband still has the control of it. Therefore can't easily increase the iCloud storage myself and back it up. Really need to do something about that !!

I've always used the iTunes account on the computer to back up when I've changed phone before but not sure if I can still do that ?