1. Al Paca's Avatar
    Picked up a new iPhone 11 Pro Max. Using a clear Otterbox Symmetry Case. Apple chargers working fine such as my block and usb to lighting from XS and of course the included usb-c to lighting. However, my Logitech Qi Apple approved Wireless Charger will not connect/charge. I’ll attach an image to be clear of the charger (it’s a stock photo, not a photo of my device). Any thoughts. I’ve tried without the case and that doesn’t work either. Thanks for any thoughts?

    EDIT: works fine with case off. Guess I’ll need a different case cause this case is too tight to keep taking on and off
    Last edited by Al Paca; 10-20-2019 at 11:11 PM.
    10-20-2019 10:48 PM
  2. Annie_8plus's Avatar
    That is really odd. My cousin got an Otterbox Symmetry case. I am going to take my wireless charger over to her house this coming weekend to see if it works! I'll report back when I do.
    10-22-2019 09:28 AM
  3. edswife1970's Avatar
    I have the symmetry case with the pop socket built-in and it works on my wireless charger!
    Annie_8plus likes this.
    10-22-2019 09:30 AM
  4. Ledsteplin's Avatar
    Otterbox has great customer service. You might call them and explain your issue.
    Annie_8plus likes this.
    10-22-2019 09:35 AM
  5. Spencerdl's Avatar
    I've used a Otterbox Defender with my Samsung wireless charger as well as a no name brand wireless charger and it worked fine with my device(s). I think it's your Logitech Charger.
    Annie_8plus likes this.
    10-22-2019 09:48 AM
  6. Al Paca's Avatar
    Response from Otterbox Customer Service
    10-22-2019 07:40 PM
  7. Al Paca's Avatar
    Went to Apple today and they were generous enough to inbox this wireless charger and let me try it out. Works great!
    wenrob and nikkisharif like this.
    10-23-2019 07:28 PM

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