1. Chris Cook5's Avatar
    We just FaceTimed family& the audio was cutting in & out on the other side. The video was fine but audio was weak.
    10-11-2019 06:29 PM
  2. Just_Me_D's Avatar
    Were you on Wi-Fi or cellular? What about the people you were FaceTiming with? Were they in a bad cellular or Wi-Fi area?
    Lee_Bo likes this.
    10-11-2019 08:31 PM
  3. Chris Cook5's Avatar
    Were you on Wi-Fi or cellular? What about the people you were FaceTiming with? Were they in a bad cellular or Wi-Fi area?
    Both on wifi at our houses
    Lee_Bo likes this.
    10-11-2019 10:14 PM
  4. Just_Me_D's Avatar
    Both on wifi at our houses
    Oh okay. Rebooting the device in which the issue occurred may solve the problem, if you haven’t tried it already.
    Lee_Bo and Annie_8plus like this.
    10-12-2019 07:57 AM
  5. Lee_Bo's Avatar
    Both on wifi at our houses
    Was this the first time both parties Facetime'd and had the audio issue, or was it working fine until now? Maybe a reboot of your home wifi router and ISP device may help.
    Annie_8plus likes this.
    10-15-2019 01:22 PM
  6. Chris Cook5's Avatar
    Was this the first time both parties Facetime'd and had the audio issue, or was it working fine until now? Maybe a reboot of your home wifi router and ISP device may help.
    Sorry for the late response. We ended up figuring out it was one of our Mophie Battery cases
    Annie_8plus and nikkisharif like this.
    10-21-2019 10:48 AM
  7. nikkisharif's Avatar
    Sorry for the late response. We ended up figuring out it was one of our Mophie Battery cases
    Thanks for the update!
    10-23-2019 11:16 PM

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