10-23-2019 11:16 PM
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  1. Chris Cook5's Avatar
    Chris Cook5
    We just FaceTimed family& the audio was cutting in & out on the other side. The video was fine but audio was weak.
    10-11-2019 06:29 PM
  2. Just_Me_D's Avatar
    Just_Me_D
    Were you on Wi-Fi or cellular? What about the people you were FaceTiming with? Were they in a bad cellular or Wi-Fi area?
    Lee_Bo likes this.
    10-11-2019 08:31 PM
  3. Chris Cook5's Avatar
    Chris Cook5
    Originally Posted by Just_Me_D
    Were you on Wi-Fi or cellular? What about the people you were FaceTiming with? Were they in a bad cellular or Wi-Fi area?
    Both on wifi at our houses
    Lee_Bo likes this.
    10-11-2019 10:14 PM
  4. Just_Me_D's Avatar
    Just_Me_D
    Originally Posted by Chris Cook5
    Both on wifi at our houses
    Oh okay. Rebooting the device in which the issue occurred may solve the problem, if you haven’t tried it already.
    Lee_Bo and Annie_8plus like this.
    10-12-2019 07:57 AM
  5. Lee_Bo's Avatar
    Lee_Bo
    Trusted Member
    Q&A Team
    Originally Posted by Chris Cook5
    Both on wifi at our houses
    Was this the first time both parties Facetime'd and had the audio issue, or was it working fine until now? Maybe a reboot of your home wifi router and ISP device may help.
    Annie_8plus likes this.
    10-15-2019 01:22 PM
  7. Chris Cook5's Avatar
    Chris Cook5
    Originally Posted by Lee_Bo
    Was this the first time both parties Facetime'd and had the audio issue, or was it working fine until now? Maybe a reboot of your home wifi router and ISP device may help.
    Sorry for the late response. We ended up figuring out it was one of our Mophie Battery cases
    Annie_8plus and nikkisharif like this.
    10-21-2019 10:48 AM
  8. nikkisharif's Avatar
    nikkisharif
    Ambassador
    Originally Posted by Chris Cook5
    Sorry for the late response. We ended up figuring out it was one of our Mophie Battery cases
    Thanks for the update!
    10-23-2019 11:16 PM
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