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Got too close

Asked: May 16 2019 | 9:50 am EDT 1737 Views 36 Answers

My friend got a new phone and I was helping him set it up and I didn't think anything of it, my phone was right beside his and he got my e mails and contact info? I was reading that if you change your passwords that the phones can't sync anymore. Has anyone run across this and if so how did you remedy it?? Thanks


More Answers

51,963
May 16 2019 | 10:08 am EDT Just_Me_D

Get your friend’s iPhone, go to settings and then select erase all contents and settings. Afterwards, set it up again for that person.
3,323
May 16 2019 | 11:13 am EDT Lee_Bo

It's my understanding that the friends phone should have displayed a message asking if you wanted to copy those settings over, and then would only do so if "yes" was selected.
43,235
May 16 2019 | 12:30 pm EDT Ledsteplin

His phone is a samsung?
What do you mean by " He got my emails and contact info"? Do you mean you put your info in his phone?
96
May 16 2019 | 12:33 pm EDT roughrider123

What do you mean by " He got my emails and contact info"? Do you mean you put your info in his phone?
My phone numbers from my contacts went onto his phone. Also yesterday I noticed that there was a twitter tweet on his laptop from one of my followers, i'm very confused!!
43,235
May 16 2019 | 12:54 pm EDT Ledsteplin

My phone numbers from my contacts went onto his phone. Also yesterday I noticed that there was a twitter tweet on his laptop from one of my followers, i'm very confused!!
That's not possible, unless you or he used your log in credentials and contact info. Maybe he also follows that person on Twitter. Who's account does it show on his Twitter?
96
May 16 2019 | 1:01 pm EDT roughrider123

He does not know the person and he was deleting the minimized site on the bottom of the screen before i could look however I did send him something that was written to me from that person so it might have been that. But I really believe that his phone was synced with mine so I changed all of my passwords and I am going to erase his phone and mine and put a new ios on mine and a new samsung rom on his.
3,323
May 16 2019 | 1:09 pm EDT Lee_Bo

So, if I understand correctly, your friend was setting up his Samsung phone and your iPhone "got too close" and all your contacts and emails were copied to his phone?

Something's just not stirring the Kool-Aid here.
96
May 16 2019 | 1:21 pm EDT roughrider123

So, if I understand correctly, your friend was setting up his Samsung phone and your iPhone "got too close" and all your contacts and emails were copied to his phone?

Something's just not stirring the Kool-Aid here.
Yes he showed me an e mail that i got and it was on his phone as well, they have to be synced i'm just going to erase both and re do them!
6,555
May 16 2019 | 1:28 pm EDT Annie_8plus

I didn't know that you could "sync" an iPhone with an Android!
96
May 16 2019 | 1:52 pm EDT roughrider123

I didn't know that you could "sync" an iPhone with an Android!
I know I didn't think so either but it did, that's why i wasn't worried about having them close to each other.
43,235
May 16 2019 | 4:35 pm EDT Ledsteplin

Yes he showed me an e mail that i got and it was on his phone as well, they have to be synced i'm just going to erase both and re do them!
Who was the email from? My son has Android, but we sometimes get the same email. Was the email he got on his phone addressed to you?
96
May 16 2019 | 4:41 pm EDT roughrider123

Who was the email from? My son has Android, but we sometimes get the same email. Was the email he got on his phone addressed to you?
There is no way that he should have gotten that e mail, it was a business dealing.
I am going to go to apple support and see if I can get some answers and I will report back if I get any info. Thanks all for your help.
1,602
May 17 2019 | 8:41 am EDT Not Quite Right

This is not possible without A cable connecting the two phones and, or you manually entering your Apple ID info into the Samsung phone. Either way there would have been multiple prompts for approval on both devices. This type of thing doesn't just happen ...
920
May 17 2019 | 8:48 am EDT imwjl

As a network administrator for decades and where there are 750 employees I feel I've seen it all. I've had staff argue with me about getting other people's information but they were just daft to their being cc'd in same messages and in same groups of social media. I've also had people somehow just set up their accounts on someone else's system.

This seems like a case of misunderstanding and possibly poorly managed credentials.

The using wrong credentials in wrong place error is something I've seen a few times.
96
May 17 2019 | 12:15 pm EDT roughrider123

There is no way that he should have gotte:



n that e mail, it was a business dealing.
I am going to go to apple support and see if I can get some answers and I will report back if I get any info. Thanks all for your help.
From my conversation with Apple support I spoke with a gentleman and didn't have any answers so I was put through to a supervisor: her: As I was mentioning to the advisor you were speaking with, typically this occurs when an email account is linked to both devices. This email account can also house your contacts as well. me: So his NFC picked up my g mail acct.? her: Yes, I agree. It seems as if the other phone has your email account set up on his phone. The contacts and emails sync from the Gmail account to the phone. It appears that it did pick up on your gmail account. her: You can reset your Gmail password or you can speak with your friend about going to his settings to remove the account. me: It has to have been the NFC though correct?? her: I know that iPhones can communicate with the Androids during setup when switching from an iPhone from an Android but there are specific steps you would have to take in order to get this communication setup. So I went to the other phone and sure enough my e mail was listed in his accounts, and I didn't do anything special to the phone other than to have it too close because I was also entering phone numbers that I have on my phone onto his, and I did not use any cables or change any settings so i'm thinking that when he purchased his phone the nfc feature was turned on.
43,235
May 17 2019 | 12:23 pm EDT Ledsteplin

From my conversation with Apple support I spoke with a gentleman and didn't have any answers so I was put through to a supervisor: her: As I was mentioning to the advisor you were speaking with, typically this occurs when an email account is linked to both devices. This email account can also house your contacts as well. me: So his NFC picked up my g mail acct.? her: Yes, I agree. It seems as if the other phone has your email account set up on his phone. The contacts and emails sync from the Gmail account to the phone. It appears that it did pick up on your gmail account. her: You can reset your Gmail password or you can speak with your friend about going to his settings to remove the account. me: It has to have been the NFC though correct?? her: I know that iPhones can communicate with the Androids during setup when switching from an iPhone from an Android but there are specific steps you would have to take in order to get this communication setup. So I went to the other phone and sure enough my e mail was listed in his accounts, and I didn't do anything special to the phone other than to have it too close because I was also entering phone numbers that I have on my phone onto his, and I did not use any cables or change any settings so i'm thinking that when he purchased his phone the nfc feature was turned on.
That can't happen from just being too close to another phone. The info was either entered in his phone, or synced in via your Gmail account.
96
May 17 2019 | 12:24 pm EDT roughrider123

That can't happen from just being too close to another phone. The info was either entered in his phone, or synced in via your Gmail account.
So you don't believe in NFC??
43,235
May 17 2019 | 12:33 pm EDT Ledsteplin

So you don't believe in NFC??
You can bet if there were a way for an Android user to steal info from a nearby iPhone using NFC, APPLE would have been on that real fast to close that up. That would be a major security breach.
1,354
May 17 2019 | 1:38 pm EDT scruffypig

So you don't believe in NFC??
I don’t think Apple has opened up NFC for this kind of NFC transaction to occur. Apple has locked NFC way down. I think iOS 12 has permissions to read NFC tags, but that is about it. Certainly you would not be able to transfer any data between an iPhone and any other device without having to approve it first, such as with AirDrop, though that isn’t NFC and AirDrop only works with Apple devices.
15,977
May 17 2019 | 1:52 pm EDT Tartarus

So you don't believe in NFC??
No, this is not possible.
The NFC functionality on iPhones is locked down, like others already mentioned.
It only works on a select few instances and on a very limited basis.
96
May 17 2019 | 2:15 pm EDT roughrider123

No, this is not possible.
The NFC functionality on iPhones is locked down, like others already mentioned.
It only works on a select few instances and on a very limited basis.
Well then let me know how this happened since you are saying that Apple isn't correct!
1,354
May 17 2019 | 2:40 pm EDT scruffypig

Well then let me know how this happened since you are saying that Apple isn't correct!
Both AT&T and Verizon have content transfer apps, so you can transfer your contacts, calendars, etc. between iOS and Android. They require scanning a QR code from one of the phones’s screens. Were you using anything like this?
96
May 17 2019 | 3:01 pm EDT roughrider123

Both AT&T and Verizon have content transfer apps, so you can transfer your contacts, calendars, etc. between iOS and Android. They require scanning a QR code from one of the phones’s screens. Were you using anything like this?
No sir
15,977
May 17 2019 | 3:04 pm EDT Tartarus

Well then let me know how this happened since you are saying that Apple isn't correct!
I wasn’t there when you set your friends phone up. Therefore I can’t retrace your steps. Somehow somewhere you or your friend have initiated something to achieve this error.
96
May 17 2019 | 3:09 pm EDT roughrider123

I wasn’t there when you set your friends phone up. Therefore I can’t retrace your steps. Somehow somewhere you or your friend have initiated something to achieve this error.
Well if we did something I surely don't know what that was because I didn't ask for this help to waste my time or anyone else's for that matter.
15,977
May 17 2019 | 3:16 pm EDT Tartarus

Well if we did something I surely don't know what that was because I didn't ask for this help to waste my time or anyone else's for that matter.
I agree that it’s frustrating.
Yet I fail to see how it’s Apple’s fault.
920
May 18 2019 | 8:21 am EDT imwjl

So you don't believe in NFC??
NFC is a technical protocol or standard - not a religion or belief system.

What you describe sounds like a version of the messes my users get into with their personal gear or what the can do when you combine elevated rights with not fully understanding what you are doing.

From what you are typed here I suggest looking at your Google settings and not recycling passwords. My other recommendation is remembering backing up is not just for truck drivers. Make sure all your contacts and information are not going to get wiped out by what you attempt to do.

It is really hard for me to believe this is beyond a relatively simple user mistake. If this were a real and even slightly common problem that applied to all iPhones or Android all of the security info I follow and bulletins from what I manage would mention it fast.
43,235
May 18 2019 | 11:45 am EDT Ledsteplin

Well then let me know how this happened since you are saying that Apple isn't correct!
Apple did not say info from your iPhone just magically synced to the Android. The rep said, "...but there are specific steps you would have to take in order to get this communication setup." In other words, for that to happen, it was something YOU did to make it so.
Let us know if you got it all straightened out.
3,323
May 19 2019 | 8:32 am EDT Lee_Bo

Yes he showed me an e mail that i got and it was on his phone as well, they have to be synced i'm just going to erase both and re do them!
Did that work?
3,323
May 19 2019 | 8:34 am EDT Lee_Bo

As a network administrator for decades and where there are 750 employees I feel I've seen it all. I've had staff argue with me about getting other people's information but they were just daft to their being cc'd in same messages and in same groups of social media. I've also had people somehow just set up their accounts on someone else's system.

This seems like a case of misunderstanding and possibly poorly managed credentials.

The using wrong credentials in wrong place error is something I've seen a few times.
Well I've got half a decade on you and 25000+ users. Anytime I hear something like this I get all parties to duplicate the issue in front of me.

Mysteriously the issue can't be duplicated and magically resolves itself.
96
May 19 2019 | 8:36 am EDT roughrider123

Well I've got half a decade on you and 25000+ users. Anytime I hear something like this I get all parties to duplicate the issue in front of me.

Mysteriously the issue can't be duplicated and magically resolves itself.
Right i'm a liar and just wasting my time here IM DONE HERE!!
3,323
May 19 2019 | 8:49 am EDT Lee_Bo

Right i'm a liar and just wasting my time here IM DONE HERE!!
Wow, some people get so touchy when they come here posting something that happened and then get replies they don't want to read.

The bottom line is since none of us here were there and witnessed the event, all we can do is give you our own information based on what we have dealt with over the years. Now if that's not good enough for you, then the best of luck in all your future endeavors. If you're truly "done here", as you posted above, and are willing to leave the site just like that, then you were never really here to begin with.

Oh, and I never said you were a liar. If I did I would have said very plainly "Hey roughrider, you're a liar".

But I never said that.

Best of luck to you in the future.
1,475
May 19 2019 | 8:58 am EDT calebt

Right i'm a liar and just wasting my time here IM DONE HERE!!
He is not calling you a liar, everybody is just saying that you had to authenticate somehow and that is fact.
51,963
May 19 2019 | 9:00 am EDT Just_Me_D

Right i'm a liar and just wasting my time here IM DONE HERE!!
No one was there with you when it happened and therefore there isn’t a way to prove otherwise.

With that being said, the members who have read your post are trying to make sense out of the situation. Logically, the situation you’ve described simply doesn’t make sense.

Yet, we’ve been around long enough to know that things sometimes happen that cannot be readily explained and your situation may be one of them.
920
May 19 2019 | 9:01 am EDT imwjl

Well I've got half a decade on you and 25000+ users. Anytime I hear something like this I get all parties to duplicate the issue in front of me.

Mysteriously the issue can't be duplicated and magically resolves itself.
Yes, fake news doesn't work in our profession. You have to look outside of your worldview and feelings so you can get the info and solve the problem.

Right i'm a liar and just wasting my time here IM DONE HERE!!
I'm not sure if you're a liar but I'm pretty sure you are not looking at this correctly.

I suggest looking outside of your worldview. You have to look at the data. Millions of iPhones and Android phones with these chipsets and people using the same platforms are within meters, feet and inches of each other all the time. Millions are on same networks at same time. It would be front page news if what you had occur were possible or happened by small percentage points.

You should also consider the platforms here - the phone OS plus the Google user base - are huge. It's 10s to 100s of of millions of people if you look at iCloud, Google & Microsoft as examples. People and news react to things that are small by percentage. We'd all know this problem if it existed.

As two of us with experience have said, this is probably a mistake with your setup, credentials, and/or not fully understanding what you've shared with someone else. I see versions of this problem often and they go away when the people with them do the looking and learning with the right mindset.

Good luck.