05-15-2019 03:12 PM
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  1. iMore Question's Avatar
    iMore Question
    When i try to open the new tv app in the app store it tells me that i have restrictions turned on and therefore can’t. But it’s not turned on and i have never used any restrictions. Any advise to fix this?
    05-14-2019 11:31 AM
  2. Just_Me_D's Avatar
    Just_Me_D
    Originally Posted by SimonHR
    Yeah its weird. I don't have the app installed, but I can see the settings for it
    and when I go into the App Store it just tells me to open.
    Do a spotlight search for it and see if the app is found. If so, select it and see if it opens. If not, reboot the device to see if it appears or go to the device’s storage settings and then delete it. Afterwards, reinstall the app from the App Store.
  3. Tartarus's Avatar
    Tartarus
    Ambassador
    Originally Posted by iMore Question
    When i try to open the new tv app in the app store it tells me that i have restrictions turned on and therefore can’t. But it’s not turned on and i have never used any restrictions. Any advise to fix this?
    Go to the restrictions section in Settings and enable restrictions, then disable it again and see if it works.
    pkcable likes this.
    05-14-2019 01:36 PM
  4. SimonHR's Avatar
    SimonHR
    Originally Posted by Tartarus
    Go to the restrictions section in Settings and enable restrictions, then disable it again and see if it works.
    It didn’t. It’s as if the app is already installed but i just can’t open it. Really weird!
    05-14-2019 02:17 PM
  5. scruffypig's Avatar
    scruffypig
    Originally Posted by SimonHR
    It didn’t. It’s as if the app is already installed but i just can’t open it. Really weird!
    Is your iOS device managed by your employer or school?
    Just_Me_D likes this.
    05-14-2019 02:20 PM
  6. SimonHR's Avatar
    SimonHR
    Originally Posted by scruffypig
    Is your iOS device managed by your employer or school?
    Its managed by me. And on my other devices (ipad and apple tv) ive had no problem at all. The app just showed up after updating.
    05-14-2019 02:23 PM
  8. Just_Me_D's Avatar
    Just_Me_D
    Originally Posted by iMore Question
    When i try to open the new tv app in the app store it tells me that i have restrictions turned on and therefore can’t. But it’s not turned on and i have never used any restrictions. Any advise to fix this?
    I’m missing something. You stated, “when I try to open the new tv app in the App Store...”.

    In a later post, you stated, “ it’s as if the app is already installed...”.

    My question is this - Isn’t the app suppose to be installed first before you’re able to open or use it?
    05-14-2019 06:42 PM
  9. SimonHR's Avatar
    SimonHR
    Originally Posted by Just_Me_D
    I’m missing something. You stated, “when I try to open the new tv app in the App Store...”.

    In a later post, you stated, “ it’s as if the app is already installed...”.

    My question is this - Isn’t the app suppose to be installed first before you’re able to open or use it?
    Yeah its weird. I don't have the app installed, but I can see the settings for it
    and when I go into the App Store it just tells me to open.
    05-15-2019 07:14 AM
  10. Just_Me_D's Avatar
    Just_Me_D
    Originally Posted by SimonHR
    Yeah its weird. I don't have the app installed, but I can see the settings for it
    and when I go into the App Store it just tells me to open.
    Do a spotlight search for it and see if the app is found. If so, select it and see if it opens. If not, reboot the device to see if it appears or go to the device’s storage settings and then delete it. Afterwards, reinstall the app from the App Store.
    Annie_M likes this.
    05-15-2019 07:18 AM
  11. SimonHR's Avatar
    SimonHR
    Originally Posted by Just_Me_D
    Do a spotlight search for it and see if the app is found. If so, select it and see if it opens. If not, reboot the device to see if it appears or go to the device’s storage settings and then delete it. Afterwards, reinstall the app from the App Store.

    I found it in the device’s storage settings and deleted it. Now everything works! Thank you!
    Just_Me_D and Tartarus like this.
    05-15-2019 07:21 AM
  12. Just_Me_D's Avatar
    Just_Me_D
    Originally Posted by SimonHR
    I found it in the device’s storage settings and deleted it. Now everything works! Thank you!
    You’re very welcome, sir.
    05-15-2019 07:22 AM
  13. pkcable's Avatar
    pkcable
    Best answer marked! Glad you guys got it resolved!
    Just_Me_D and Annie_M like this.
    05-15-2019 03:12 PM
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