05-08-2019 09:03 AM
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  1. iMore Question's Avatar
    iMore Question
    find my iphone is locked on. The apple id email address and phone number dont exist anymore.
    05-07-2019 02:10 PM
  2. Tartarus's Avatar
    Tartarus
    Ambassador
    Originally Posted by iMore Question
    find my iphone is locked on. The apple id email address and phone number dont exist anymore.
    Go to http://appleid.apple.com, log in and change your info in there.

    If you have any questions, please register here to our forum. We love to help.
    05-07-2019 02:28 PM
  3. Just_Me_D's Avatar
    Just_Me_D
    Originally Posted by iMore Question
    find my iphone is locked on. The apple id email address and phone number dont exist anymore.
    You can go through Apple’s retrieval process, but if that can’t help you then there’s nothing any of us can do for you regarding this matter.
    05-07-2019 02:44 PM
  4. Lee_Bo's Avatar
    Lee_Bo
    Network Moderator
    Trusted Member
    Q&A Team
    Originally Posted by Just_Me_D
    You can go through Apple’s retrieval process, but if that can’t help you then there’s nothing any of us can do for you regarding this matter.
    And that's after you play a game of 20 questions with Apple to prove you are the account owner.

    Otherwise you're just out of luck.
    Just_Me_D likes this.
    05-08-2019 08:49 AM
  5. Annie_M's Avatar
    Annie_M
    Trusted Member
    Q&A Team
    Moderator
    As the others have already stated, you need to either go to http://appleid.apple.com and go through the process of confirming your identity and that you are the rightful owner of the phone. If you can't do that, you've got a nice paperweight on your hands.
    Just_Me_D likes this.
    05-08-2019 09:03 AM
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