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iMore Question
I have an ATTPREPAID ACCOUNT . Switching account from iPhone 5s to iPhone 7. Had to get a newNano SIM card . Put card in 5s, did iCloud back. Reoveed card from 5s and put it in 7. Followed directions for set up . Did att ovule trader and cloud also . I have email but cannot make or receive calls or text messages . Also unable to log onto my prepaid account . Message reads unable to find account symptoms this time , try back later , or unable to log e in at this time try back ater or wait an hour r I’m locked out for 24 hours . This has been going on for 5 days now . Don’t remember my password and when I do reset it it reads I have the wrong password again . Site offers to send a temporary password in 45 minutes , but I never get one , can’t locate my account but you can locate my card every month for my prepaid charges. Oops like you want to make sure you get paid and I receive no service or help . Can you help me fix all of this? Remember I only have email no text or calling ! Please help , I need my phone to work . Paul