1. darkangel11's Avatar
    Hello everyone
    I just bought an Iphone 7+ from amazon. I created an apple id with 25$ itunes giftcard. And tried to make purchase but it shows me "your purchase could not be completed please contact apple assistance" and when I contacted them. They disabled it and said that there is no way to re-enable it. Please make a new apple id. And I made a new one then add 10$ funds. Same problem happened. And before a week ago. I just made a new one with 5$ funds. Same couldnt make purchase and contacted them oncr again they disabled it

    Please advise me what can I do?
    04-02-2019 12:44 AM
  2. Tartarus's Avatar
    Hello everyone
    I just bought an Iphone 7+ from amazon. I created an apple id with 25$ itunes giftcard. And tried to make purchase but it shows me "your purchase could not be completed please contact apple assistance" and when I contacted them. They disabled it and said that there is no way to re-enable it. Please make a new apple id. And I made a new one then add 10$ funds. Same problem happened. And before a week ago. I just made a new one with 5$ funds. Same couldnt make purchase and contacted them oncr again they disabled it

    Please advise me what can I do?
    Https://support.apple.com is the only one who can assist you with this matter. Please contact them again in order to have it fixed.
    Lee_Bo likes this.
    04-02-2019 07:07 AM
  3. darkangel11's Avatar
    Each time That I contacted them. They asked me to provide my apple id. But they're going to disable it without telling me anything about it!
    04-02-2019 07:56 AM
  4. Lee_Bo's Avatar
    Each time That I contacted them. They asked me to provide my apple id. But they're going to disable it without telling me anything about it!
    I've been an Apple customer for a long time and I've never had an ID disabled for no reason. I'm not saying it didn't happen, but just sounds odd.
    Tartarus, wenrob and darkangel11 like this.
    04-02-2019 08:23 AM
  5. Annie_8plus's Avatar
    Im sorry you’re having such trouble. This is quite perplexing and as the others have already suggested, you need to work with Apple support. You’ll need to have the appropriate credentials as well. One other thing you might consider is connecting the seller you purchased it through Amazon.
    darkangel11 likes this.
    04-02-2019 07:19 PM
  6. Just_Me_D's Avatar
    Hello everyone
    I just bought an Iphone 7+ from amazon. I created an apple id with 25$ itunes giftcard. And tried to make purchase but it shows me "your purchase could not be completed please contact apple assistance" and when I contacted them. They disabled it and said that there is no way to re-enable it. Please make a new apple id. And I made a new one then add 10$ funds. Same problem happened. And before a week ago. I just made a new one with 5$ funds. Same couldnt make purchase and contacted them oncr again they disabled it

    Please advise me what can I do?
    No No No! Something's not right here. I've NEVER seen any notice to contact "Apple Assistance", and Apple Support does not disable a person's Apple ID without cause. Every troubleshooting tip on the Apple Support page found via the following link does NOT include a situation in which the Apple ID is disabled. https://support.apple.com/en-us/HT201195

    With that being said, I advise you to contact "Apple Support" using one of the methods via the following link and have them assist you in creating both an Apple ID and getting set up to make purchases.

    https://support.apple.com/contact
    04-02-2019 08:42 PM
  7. darkangel11's Avatar
    Thanks guys for replying
    Yesterday I called to apple support and talked with them for about 22 mins. All they said that my apple id violated
    But the problem is not my apple id
    Coz yesterday and at the same time I created new apple id for my other iphone and add itunes giftcard and made purchase on it!
    I already explained it to apple support that only this device has that issue
    She said that maybe the problem is your iphone!
    Coz if I open any apple id on this device. I could not make purchase with it and while contacting apple support, they are going to disable it.

    Anyone know if my iphone appstore get blocked by apple? Coz I even can't make apple id on it, while making setup apple id, from payment section when I fill the address and my city. And click on "Done" it shows me this message
    "Please contact itunes support to complete this transcation"
    Then I have to contact itunes support to fix that issue

    Thanks for all again.
    04-02-2019 11:21 PM
  8. Just_Me_D's Avatar
    Thanks guys for replying
    Yesterday I called to apple support and talked with them for about 22 mins. All they said that my apple id violated
    But the problem is not my apple id
    Coz yesterday and at the same time I created new apple id for my other iphone and add itunes giftcard and made purchase on it!
    I already explained it to apple support that only this device has that issue
    She said that maybe the problem is your iphone!
    Coz if I open any apple id on this device. I could not make purchase with it and while contacting apple support, they are going to disable it.

    Anyone know if my iphone appstore get blocked by apple? Coz I even can't make apple id on it, while making setup apple id, from payment section when I fill the address and my city. And click on "Done" it shows me this message
    "Please contact itunes support to complete this transcation"
    Then I have to contact itunes support to fix that issue

    Thanks for all again.
    Dude, something is amiss. First of all, you cannot have unlimited Apple IDs. In addition, I doubt Apple is blocking App Store app purchases from your specific device without cause. Is the device blacklisted or reported stolen or something?

    If you haven’t already, restore it via iTunes and then set it up as a new device just in case it has malware or something on it.

    Other than that, you might want to think about purchasing a new iPhone from a reputable dealer or directly from Apple.
    04-03-2019 11:05 AM
  9. Lee_Bo's Avatar
    Hmmmmmm........wonder if we're dealing with a device with parental controls set up. That would explain a lot.
    darkangel11 and Just_Me_D like this.
    04-03-2019 11:23 AM
  10. darkangel11's Avatar
    I've searched for stolen and lose phones throug IMEI. It was clean
    I think that apple blocked my appstore coz I created new apple id from my other iphone and made purchase on it. It successfuly worked. but when I signed it on my this iphone 7+ And tried to make purchase, it shows "you purchase could not be completed. Please contact itunes assistance"

    I fully restored It and set it up as a new iphone but nothing changes :'(
    04-03-2019 11:48 AM
  11. darkangel11's Avatar
    Hmmmmmm........wonder if we're dealing with a device with parental controls set up. That would explain a lot.

    Please do you think that if apple block appstore? Coz it is 2nd hand and may he uses many apple id on it.
    04-03-2019 11:50 AM
  12. Lee_Bo's Avatar
    Please do you think that if apple block appstore? Coz it is 2nd hand and may he uses many apple id on it.
    No, but parental controls CAN block the app store. :-)
    darkangel11 likes this.
    04-03-2019 11:51 AM
  13. darkangel11's Avatar
    No, but parental controls CAN block the app store. :-)
    parental control is turned off
    And one other thing
    When I want to create a new apple ID on this iphone 7 plus. And from payment form I put my address, city, zipcode and othet information correctly then Click on Done. It shows me this message

    "Please contact itunes support to complete this transcation"
    So I have to contact them to do some updates and tell me that try again.
    That issue only happenes on this device while creating new apple id!

    I really don't know whats wrong with this iphone!
    04-03-2019 12:00 PM
  14. Lee_Bo's Avatar
    I really don't know whats wrong with this iphone!
    I just bought an Iphone 7+ from amazon.
    Sound like it's time to send it back to Amazon. Enough time has been spent on it.
    04-03-2019 12:06 PM
  15. Ken Magel's Avatar
    I really wonder if you are the victim of malware on the phone. Perhaps, it is not Apple disabling your Apple ID, but some third party. Perhaps, they are taking the money you place on these accounts? If I were you, I would take the actual phone into an Apple store for an appointment with the Genius Bar and not leave until the phone and your account is working properly.
    darkangel11 and Just_Me_D like this.
    04-03-2019 12:57 PM
  16. Just_Me_D's Avatar
    I really wonder if you are the victim of malware on the phone. Perhaps, it is not Apple disabling your Apple ID, but some third party. Perhaps, they are taking the money you place on these accounts? If I were you, I would take the actual phone into an Apple store for an appointment with the Genius Bar and not leave until the phone and your account is working properly.
    Heck, I’m wondering if it’s a real iPhone?
    04-03-2019 04:48 PM
  17. Ledsteplin's Avatar
    I really wonder if you are the victim of malware on the phone. Perhaps, it is not Apple disabling your Apple ID, but some third party. Perhaps, they are taking the money you place on these accounts? If I were you, I would take the actual phone into an Apple store for an appointment with the Genius Bar and not leave until the phone and your account is working properly.
    Not everyone is close to an Apple Store. Hopefully, the OP is.
    04-07-2019 11:36 AM

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