I
iMore Question
I know this kind of question has been asked a lot through the Internet but I’ve not found any one with my exact same issue.
I substituted my iPhone after an accident which got its camera destroyed and I restored it from the iTunes backup made the night before.
I bought a 256gb iPhone to always have my entire photo library on the device (as you know, turning on Optimize always cancels the pictures as soon as you have seen them) so the backup contained those pictures as well.
Since then, the Photos app is stuck on 11.800 pictures and it is not uploading new ones to iCloud nor downloading new ones I may have taken on my iPad or uploaded on my Mac.
The Apple support made me:
1) power off/on the device
2) turn off/on the iCloud Photo Library
3) sign out/in to iCloud account
Nothing helped... they just told me to wait 72h because that is the amount of time an account with more than 50gb takes to synchronise!
Apart from this, my iPhone (which had Camera Roll switched off for iCloud backups before restoring) made up a 45gb backup into iCloud Drive containing all the pictures in camera roll (which had been restored from iTunes backup). I obviously cancelled that backup and turned off that feature. Now I see my iCloud Drive folder with 15gb extra data which I cannot identify and the iPhone still locked on uploading almost 12.000 items.
How can’t it see they are all already in the Cloud?
What can I do? I’m getting crazy about this here...
Thank you so much
I substituted my iPhone after an accident which got its camera destroyed and I restored it from the iTunes backup made the night before.
I bought a 256gb iPhone to always have my entire photo library on the device (as you know, turning on Optimize always cancels the pictures as soon as you have seen them) so the backup contained those pictures as well.
Since then, the Photos app is stuck on 11.800 pictures and it is not uploading new ones to iCloud nor downloading new ones I may have taken on my iPad or uploaded on my Mac.
The Apple support made me:
1) power off/on the device
2) turn off/on the iCloud Photo Library
3) sign out/in to iCloud account
Nothing helped... they just told me to wait 72h because that is the amount of time an account with more than 50gb takes to synchronise!
Apart from this, my iPhone (which had Camera Roll switched off for iCloud backups before restoring) made up a 45gb backup into iCloud Drive containing all the pictures in camera roll (which had been restored from iTunes backup). I obviously cancelled that backup and turned off that feature. Now I see my iCloud Drive folder with 15gb extra data which I cannot identify and the iPhone still locked on uploading almost 12.000 items.
How can’t it see they are all already in the Cloud?
What can I do? I’m getting crazy about this here...
Thank you so much