[iMore Question]

My iPhone 7 Plus volume buttons are not working, I can’t adjust the volume using the other menu. I can’t hear music and my phone calls I can not hear or be heard. Vibration is also not working.

[Tartarus]

Hi, welcome to imore,

It looks you’re best off to take your iPhone in to the Apple Store or a Apple certified repair shop to have your device checked out.

Did you try restoring your device first to see if that helps?

If you have any further questions, please register here to our forum. We love to help.

[Lee_Bo]

My iPhone 7 Plus volume buttons are not working, I can’t adjust the volume using the other menu. I can’t hear music and my phone calls I can not hear or be heard. Vibration is also not working.

Is bluetooth on and paired to a device? If so turn off bluetooth and try another phone call or music.

[Mars20]

Have you by any chance activated the Mute button?

[Annie_M]

If this is a new problem, have you tried doing a hard restart?

[Ledsteplin]

There's 3 places to check volume.
1. Side of phone. Be sure the Ring/silent switch is set for sound.
2. In the control center.
3. In Settings > Sounds
Make sure volume is up in all 3 places.