02-05-2019 02:12 PM
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  1. iMore Question's Avatar
    iMore Question
    My iPhone 7 Plus volume buttons are not working, I can’t adjust the volume using the other menu. I can’t hear music and my phone calls I can not hear or be heard. Vibration is also not working.
    02-04-2019 11:15 PM
  2. Tartarus's Avatar
    Tartarus
    Ambassador
    Hi, welcome to imore,

    It looks you’re best off to take your iPhone in to the Apple Store or a Apple certified repair shop to have your device checked out.

    Did you try restoring your device first to see if that helps?

    If you have any further questions, please register here to our forum. We love to help.
    Annie_M likes this.
    02-05-2019 05:12 AM
  3. Lee_Bo's Avatar
    Lee_Bo
    Network Moderator
    Trusted Member
    Q&A Team
    Originally Posted by iMore Question
    My iPhone 7 Plus volume buttons are not working, I can’t adjust the volume using the other menu. I can’t hear music and my phone calls I can not hear or be heard. Vibration is also not working.
    Is bluetooth on and paired to a device? If so turn off bluetooth and try another phone call or music.
    Annie_M likes this.
    02-05-2019 08:14 AM
  4. Mars20's Avatar
    Mars20
    Have you by any chance activated the Mute button?
    Annie_M likes this.
    02-05-2019 12:25 PM
  5. Annie_M's Avatar
    Annie_M
    Trusted Member
    Q&A Team
    Moderator
    If this is a new problem, have you tried doing a hard restart?
    02-05-2019 12:48 PM
  7. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    There's 3 places to check volume.
    1. Side of phone. Be sure the Ring/silent switch is set for sound.
    2. In the control center.
    3. In Settings > Sounds
    Make sure volume is up in all 3 places.
    02-05-2019 02:12 PM
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