02-02-2019 09:33 AM
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  1. iMore Question's Avatar
    iMore Question
    Used my IPad Air 2 this AM was working normal. This PM turned on and observe three vertical Grey bars on display. Performed shut down 3 different times (waited approximately 5 minutes in between). the iPad battery is fully charged and has IOS 12.1.3 software.
    How can thisbefixed? Maybe perform factory reset?
    02-01-2019 10:22 PM
  2. Just_Me_D's Avatar
    Just_Me_D
    It’s possible unless the problem is hardware-related. Since I don’t know your level of experience with technology, I recommend you make a Genius Bar appointment with the nearest Apple Store for have them diagnose the problem for you.
    bakron1 likes this.
    02-02-2019 08:58 AM
  3. Annie_8plus's Avatar
    Annie_8plus
    Trusted Member
    Q&A Team
    Moderator
    I agree 100%. An appointment with the Genius Bar or a contacting Apple Support would be best. Good luck and keep us posted. Also, consider registering here at iMore.
    02-02-2019 09:33 AM
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