01-27-2019 02:21 PM
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  1. iMore Question's Avatar
    iMore Question
    I can't download the App
    01-24-2019 10:24 PM
  2. Rob Phillips's Avatar
    Rob Phillips
    The short answer is go to http://iforgot.apple.com and reset your password after you verify your identity. For a more detailed response go here: https://support.apple.com/en-us/HT204106
    Annie_M likes this.
    01-25-2019 05:37 AM
  3. Lee_Bo's Avatar
    Lee_Bo
    Originally Posted by Rob Phillips
    The short answer is go to http://iforgot.apple.com and reset your password after you verify your identity.
    Exactly right.

    You will need to contact Apple. We here at iMore do not have access to users accounts.
    Annie_M and Rob Phillips like this.
    01-25-2019 11:16 AM
  4. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    You might check your payment method in iTunes. Make sure it's OK, with no balance owed.
    Annie_M likes this.
    01-27-2019 02:21 PM
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