11-15-2018 03:06 PM
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  1. iMore Question's Avatar
    iMore Question
    Hi i am using an Iphone XR i did a software update and all of the music disappeared is there any reason why this happens?
    11-15-2018 03:08 AM
  2. Tartarus's Avatar
    Tartarus
    Ambassador
    Originally Posted by iMore Question
    Hi i am using an Iphone XR i did a software update and all of the music disappeared is there any reason why this happens?
    There is no obvious reason that this has happened to you. Normally they only disappear when you log out of AppStore.

    If you have any further questions, please register here to our forum. We love to help.
    Annie_M likes this.
    11-15-2018 07:07 AM
  3. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
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    Your music should still be in iTunes. You may need to download it again.
    11-15-2018 09:40 AM
  4. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
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    Originally Posted by Tartarus
    There is no obvious reason that this has happened to you. Normally they only disappear when you log out of AppStore.

    If you have any further questions, please register here to our forum. We love to help.
    No obvious reason? There's always a reason. With Music, it's usually because Apple made it confusing and causes stuff like this to happen. Many users have had their music disappear. It shouldn't happen.
    11-15-2018 09:46 AM
  5. Tartarus's Avatar
    Tartarus
    Ambassador
    Originally Posted by Ledsteplin
    No obvious reason? There's always a reason. With Music, it's usually because Apple made it confusing and causes stuff like this to happen. Many users have had their music disappear. It shouldn't happen.
    Obvious, apparent, logical. Those are the words that come to mind when music disappears.

    And I have never happen that my music disappeared from my device.
    Only the downloaded songs were deleted, mostly due to my own actions.

    I’m sorry to hear that other users have had their songs disappear altogether from Music.
    11-15-2018 10:19 AM
  7. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
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    Originally Posted by Tartarus
    Obvious, apparent, logical. Those are the words that come to mind when music disappears.

    And I have never happen that my music disappeared from my device.
    Only the downloaded songs were deleted, mostly due to my own actions.

    I’m sorry to hear that other users have had their songs disappear altogether from Music.
    Happened to my sister a couple years ago. She panicked. They were songs they had added to iTunes. I told her they were still safe in iTunes, and just needed to download again. It was either after an update, or when she first got her 6s. She's had an iPhone now for several years, but still can't figure out the simplest things.
    Tartarus and Annie_M like this.
    11-15-2018 03:06 PM
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