1. samduffy's Avatar
    Hi I am noticing an issue on macOS Mojave and the photos app. The "People" album will not finish off scanning faces on the MacBook Air. it seems to be stuck. when I click on the people album I get prompted to connect the MacBook to power and don't have the photos app open however in saying this I have had it connected to power and the app not open but it doesn't seem to be getting any further on scanning the remaining Faces. is anyone else noticing this and any way around this

    any idea why it won't scan faces when the MacBook is connected to power and the app isn't in use

    Thanks
    11-11-2018 12:06 AM
  2. Just_Me_D's Avatar
    Hi I am noticing an issue on macOS Mojave and the photos app. The "People" album will not finish off scanning faces on the MacBook Air. it seems to be stuck. when I click on the people album I get prompted to connect the MacBook to power and don't have the photos app open however in saying this I have had it connected to power and the app not open but it doesn't seem to be getting any further on scanning the remaining Faces. is anyone else noticing this and any way around this

    any idea why it won't scan faces when the MacBook is connected to power and the app isn't in use

    Thanks
    How many photos do you have for macOS to scan?
    11-11-2018 08:13 AM
  3. samduffy's Avatar
    It says it has roughly 770ish to go its done 924 so far
    11-11-2018 08:31 AM
  4. Tartarus's Avatar
    The scanning process takes a significant amount of time.
    Give it a few days and see if it’s finished scanning.

    Keep us posted.
    11-11-2018 08:35 AM
  5. samduffy's Avatar
    Thanks tarturus. I don’t get it I have it connected to power and app not in use but it doesn’t seem to be moving beyond the 924 scanned photos
    11-11-2018 08:37 AM
  6. Tartarus's Avatar
    Thanks tarturus. I don’t get it I have it connected to power and app not in use but it doesn’t seem to be moving beyond the 924 scanned photos
    I stopped trying to understand these kind of stuff and have been advising you the same
    If in a few days there still is no progress, let us know.
    11-11-2018 08:40 AM
  7. samduffy's Avatar
    Yeah I will hopefully it will progress
    11-11-2018 12:25 PM
  8. samduffy's Avatar
    Good News the photo scan finished. I noticed perhaps its just me but I've noticed it seems to only scan the faces when the Mac is almost dead about 1 or 2 percent and leave it in for about 2 hours to charge but if the Mac is mostly fully charge it doesn't seem to scan the photos but again maybe that's just me thinking that just something I noticed as I tried it the last day on about an 80 percent charge and it didn't scan any faces but yesterday on 1 percent it scanned and finished off the faces which is good perhaps the Macbook needs to be almost dead but I doubt it as a desktop that plugged in doesn't go dead obviously

    either way it finished and I'm happy
    11-12-2018 10:42 PM

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